Reservations Agent
About the Role
We are looking for a friendly, professional, and detail-oriented Reservations Agent to join our team.
You will be responsible for managing accommodation reservations, delivering exceptional customer service, and ensuring a seamless booking experience while supporting the hotel's revenue goals.
Key Responsibilities
Manage accommodation reservations via phone, email, and online channels
Respond to guest enquiries and process bookings accurately
Modify and cancel reservations as required
Upsell room types, packages, and hotel services
Ensure reservation details are entered correctly into the property management system
Work closely with Front Office, Sales, and Revenue teams to maximise occupancy and guest satisfaction
Handle group bookings and special requests
About You
Previous experience in reservations, front office, or customer service preferred
Excellent communication and organisational skills
Strong attention to detail and ability to multitask
Confident using hotel reservation systems (RMS experience is an advantage)
Positive, proactive, and guest-focused
Versatile to work weekends and public holidays as required

📌 Reservations Agent - Rydges Gold Coast Airport
🏢 Star Group Management
📍 Gold Coast