About the role
selectability is seeking a team leader for our support coordination team.
As a team leader – support coordination, you will oversee the delivery of programs and services supporting the mental wellbeing of our recipients.
You will utilise your knowledge and experience to mentor your team, ensuring excellence in customer service and further growing our business.
Key responsibilities include but are not limited to:
participate in the intake process for new recipients
oversee referrals for new NDIS recipients
lead the development of individual service agreements
oversee the delivery of programs and services (including monthly reporting)
mentor and coach your team in best practice
ensuring compliance with relevant industry standards
About you
To be considered for this rewarding role you will have:
ability to travel to selectability locations from time to time
demonstrated experience in managing teams (highly desirable)
experience in business development (highly desirable)
an in-depth knowledge of NDIS guidelines and processes
an in-depth knowledge of KPI's
ability to multitask in a fast-paced environment
highly developed person-centred communication skills
excellent communication skills, both verbal and written
a demonstrated high level of attention to detail with a consistent approach
a demonstrated ability to prioritise conflicting priorities as required
ability to work under minimal supervision with the capacity to exercise initiative in the application of work processes and procedures and establish objectives and outcomes
a demonstrated ability to show empathy and compassion
a proven ability to think critically and approach challenges with innovation
Role requirements
cert IV mental health or relevant qualification
current nationally recognised first aid and CPR certificates (or ability to obtain)




current minimum P1 "C" class Queensland drivers licence
current roadworthy vehicle with comprehensive insurance
a Positive Notice Working with Children (blue card) (or the ability to obtain)
NDIS Worker Screening Clearance (or the ability or obtain)
NDIS Worker Orientation Module "Quality, Safety & You" completion certificate (or the ability)
About the offer
The team leader – support coordination is a part-time position based in Mackay.
We offer a range of benefits including:
hourly rate of $***** + super
up to $15,900 FBT salary packaging benefits
access to fitness passport
flexible working arrangements
career pathways and opportunities for development
employee assistance program offering confidential counselling support for employees
Applying
If this sounds like you, please submit your resume and a cover letter outlining your skills and experience and why you are the best person for this role.
If you would like more information, please contact selectability's HR Business Partner Tayla Drain on 07 •••• •100or by email••••@selectability.com.au
About us
selectability is a not-for-profit charity with a primary focus of improving mental wellbeing and contributing to suicide prevention across regional Queensland.
We believe everyone has the right to access high-quality supports locally and have recently expanded our services to include child safety, and residential aged care in the Lower Gulf.
selectability is committed to creating secure environments where young people feel protected, respected and heard.
The successful applicant will be responsible for quality service delivery to young people, recipients, older persons, families, and the community within selectability.
We value lived experience, cultural knowledge and diversity within our workforce as part of strengthening safe and inclusive practice.
If you would like to know more, please visit our website.

📌 Team Leader - Support Coordination - Mackay (Queensland)
🏢 selectability
📍 Queensland