Introduction:
Who are we?
Ageing Australia is the national peak body representing providers across the aged care landscape, including retirement living, seniors housing, residential care, home care, community care, and related services.
We advocate for our members, providing expert advice, resources and tailored services to ensure they deliver exceptional care to older Australians.
What we offer you
You will be part of a team of dedicated professionals, united by a shared purpose to improve the lives of older Australians, and enjoy the following benefits:
five weeks of paid annual leave
hybrid work options to support your work life balance
annual professional development fund
one wellbeing day per year
12 weeks paid parental leave – purchased leave option
access to our Employee Assistance Program (EAP) for you and your immediate family
access to exclusive employee discounts across a range of popular retailers
work in a team-oriented, values-driven organisation.
About the role
The Member Engagement Manager leads member engagement initiatives across Tasmania and Victoria, building strong relationships with member organisations and ensuring they receive value from Ageing Australia's services, advocacy and sector leadership.
The role acts as the primary relationship manager, supporting members to stay engaged, informed and equipped to navigate challenges and reform within the aged care sector.
Location:Work from anywhere in Tasmania in this role, with regular travel to connect with members, strengthen relationships and support engagement activities across the VIC/TAS.
Key responsibilities
In this role, you will be responsible for:
Strategic member relationship management
own and manage senior relationships across member organisations
act as primary contact for enquiries, issues and escalations




develop and implement structured engagement plans for member organisations
deliver proactive engagement to drive value, retention and satisfaction
monitor engagement levels and proactively address at-risk members.
Member insights and value delivery
clearly articulate and deliver the organisation's member value proposition
gather and translate member insights into actionable outcomes for internal teams
connect members to services, resources and sector updates.
Stakeholder engagement
build and maintain strong relationships with the organisation and sector stakeholders
represent Ageing Australia at forums, events and working groups
support member engagement activities and collaboration opportunities
partner with internal teams to ensure aligned engagement.
Operational management and reporting
maintain accurate member records and engagement tracking
provide reporting on engagement, risks and opportunities
support membership growth and retention activities.
About you
To be successful in this role you will bring:
strong experience in senior stakeholder account management
excellent communication and interpersonal skills
ability to deliver professional presentations at forums and events.
Desirable:
experience in a membership-based or service organisation
understanding of aged care reforms, policy landscapes and sector challenges.
We require federal police check as an essential selection component for this role, please consider this requirement when submitting your application.
We believe diverse and inclusive workplaces create stronger organisations and better outcomes for the communities we serve.
We welcome applications from people of all backgrounds.
How to apply:Click the "Apply" button and submit your application with your resume and a cover letter outlining your suitability for the role.
Alternatively, apply via our career's portal:

📌 Member Engagement Manager - Tas/Vic (Hobart)
🏢 Ageing Australia
📍 Hobart