Reporting to the Retail Manager, the Boutique in Charge will be responsible for leading, coaching, and mentoring the boutique team.
The Boutique Manager will have a demonstrated ability in driving sales and delivering an exceptional client experience.
In addition, they will possess a deep understanding of the luxury and jewelry industries.
The Boutique Manager will have a genuine passion for their team, supporting them to achieve their goals and will be a positive influencer to contribute to their success.
Job Responsibilities
Sales Management
Achieve and exceed boutique sales target by setting sales target(s) to the team and leading the team with sales strategies
Utilize various reports to review and analyze business results in order to propose action plan to reach targets
Conduct market research on market trend, competitors' sales to share with management
Be responsible for KPI's achievement for self and the team
Staff Management
Manage, coach, develop and motivate staff to reflect business strategy and meet sales goals
Allocate individual specific qualitative and quantitative objectives to each staff member
Establish accountabilities & performance expectations for staff
Be responsible of roster planning for all the staff in the store
Ensure the grooming of the staff is aligned with the guidelines of the brand
Participate in staff recruitment process
Encourage and support individual development of staff and build succession plan in the store
Operations Management
Be responsible for inventory management and visual merchandising per the brand guidelines




Supervise stock transfer, stock take & inventory counts
Ensure stock and back up storage is effectively managed in an organized manner
Be responsible for applying brand merchandising guidelines and ensure timely window and interior product display rotation, in order to maximize sales opportunity
Maintain the highest standards of housekeeping for both sales floor, window, counters and stock rooms at all time
Oversee all facts of store operation, e.g. billing, daily reconcilliation report, management reports, cash management, etc.
Complete reports and documents as per management request
Implement and support all security procedures measures
Customer Relations Management
Lead the team to recruit, develop and retain our clients
Achieve high customer satisfaction at all times through delivering best customer service & brand experience to customers
Implement activities to drive client repeat visit and build customer loyalty
Attend to customer complaints in a timely manner
Act as brand ambassador following coporate guidelines of the brand
Coordinate in-store events with Marketing team
Profile
Solid supervisory/ management position within luxury retail environment.
Preferably from luxury fashion/ luxury W&J; sector Strong business acumen and analytical skills A creative mind helps you to be disruptive, pro-active and to act strategically Agile, adaptable, possess robust relationship and leadership skills.
A hands on, inclusive and dynamic leadership style Impeccable attention to detail with a can-do attitude is crucial
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📌 Fred- Boutique In Charge, Melbourne Cbd
🏢 FRED Jewelry
📍 Melbourne