As a Case Manager (Support at Home), you will be responsible for coordinating and managing care services for prospective and existing clients, ensuring a high-quality and consistent client experience.
You will lead the end-to-end client journey including consultation, onboarding, care planning and ongoing reviews, supporting clients to live as independently as possible at home.
Reporting to the Client Experience Manager, you will work closely with caregivers, families and internal teams to ensure services are aligned to client needs, compliant with standards and delivered to a high standard.
Benefits
Flexible working arrangements to support work–life balance + competitive salary package
Enjoy your birthday your way with a paid day off each year
Paid wellness, volunteering and study leave to support your wellbeing and growth
Save on your next car with our novated leasing options
Be recognised at our annual Heart of Dovida Awards, celebrating the people who bring our values to life
Key responsibilities
Manage and coordinate care for prospective and existing clients across the full journey
Develop and review individualised care plans aligned to client goals and needs
Build trusted relationships with clients and families as the key point of contact
Conduct onboarding, care consultations (when required), assessments and regular care reviews




Collaborate with internal teams and external providers to deliver holistic care
Maintain accurate records while ensuring compliance and continuous improvement
About you
You are an organised and client-focused professional who is passionate about delivering high-quality care outcomes.
You bring a proactive approach, robust communication skills and the ability to manage multiple priorities in a fast-paced environment.
You'll also have:
Experience in care management, case management or a similar role
Understanding of aged care, Home Care Packages/Support at Home or NDIS
Robust stakeholder and relationship management skills
High attention to detail and strong administrative capability
Ability to work both independently and as part of a team
Relevant qualification in health, social work, nursing or related discipline (preferred)
ABOUT US
Dovida is a national provider of high-quality, person-centred home care.
We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.
At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and every decision about their care.
Applicants must have permanent or temporary rights to work in Australia with no restrictions.
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📌 Case Manager (Support At Home) (Bunbury)
🏢 Dovida
📍 Bunbury