Our State Government client is seeking experienced Service Officers to join their busy contact centre team in Southport, Gold Coast. This role commences in September and will initially run for 3 months, with the possibility of extension.
What's on Offer
Multiple roles
Starts on September
$*****/ hour + 12% Super
Full-time hours (37.5/week) on a rotating roster between 8am–6pm, Mon–Fri
Supportive and inclusive work environment
Full training, ongoing coaching, and development opportunities
Accessible Ipswich location
The Role
As a Service Officer, you will manage debt collection activities in a contact centre environment via phone and written correspondence. You will balance empathy, resilience, and professionalism to deliver excellent customer experiences while achieving performance targets.
About You
Proven customer service experience in a high-demand or challenging environment
Robust communication skills with the ability to build rapport across diverse client groups
Ability to interpret and apply legislation, follow procedures, and work within policy
Skilled negotiator, with excellent organisational and problem-solving abilities
Self-motivated, driven to achieve personal and team goals
High level of computer literacy with the ability to quickly learn new systems
Previous high-volume contact centre experience (highly regarded)
Please note: Appointment is subject to a satisfactory National Criminal History Check.
For more information, please call Hyacinth Capilos on ************ or
Apply Now
to join a high-performing contact centre team and contribute to delivering essential government services.
#scr-hyacinth-capilos
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