Are you looking for an exciting chance?
Join a leading global telecommunications and information services provider delivering simple, customer-focused technology and content solutions, including Australia's largest and fastest national mobile network. With an international presence across 15 countries, including China, the organisation is committed to understanding its customers better than anyone else and providing both digital connectivity and digital content to support evolving needs. Focused on enabling opportunity in a connected world, it helps businesses, governments, communities, and individuals improve the way they live and work through innovative, reliable digital solutions.
Apply now to join a leading organization.
Responsibilities
Act as the first point of contact for customer technical support queries via phone, email, and ticketing systems
Log, prioritise, and manage support tickets in line with SLA requirements
Provide Level 1 troubleshooting across networking, voice, and end‐user technologies
Support Cisco Meraki environments, including basic diagnostics and issue resolution
Assist with Microsoft 365 support, including user accounts, email, and collaboration tools
Troubleshoot basic voice and connectivity issues




Escalate more complex issues to Level 2/3 engineers where required
Maintain accurate documentation of incidents, resolutions, and processes
Deliver a high standard of customer service at all times
Skills/Must have
A genuine interest in IT, networking, and technology
Strong communication skills with a customer‐first mindset
Basic understanding of networking concepts or exposure to Cisco/Meraki is advantageous
Familiarity with Microsoft 365 or general end‐user support is beneficial
Ability to troubleshoot, think logically, and remain calm under pressure
Strong willingness to learn and develop technical skills
Candidates may come from a variety of backgrounds, including recent graduates in IT or related fields, or individuals with some prior helpdesk or customer support experience looking to build a long‐term career in technology.
Benefits
Structured training and development pathways
Exposure to enterprise‐level technologies including Cisco Meraki and Microsoft 365
Supportive team environment with mentorship from experienced engineers
Salary
Competitive and negotiable depending on experience
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📌 Helpdesk Technician - Telecommunications (Victoria)
🏢 Hamilton Barnes Associates
📍 Victoria