END USER COMPUTING SUPPORT OFFICER
We are seeking an experienced
End User Technology Specialist
to join our Information Technology team.
Perks of working with us
Competitive salary package including incentive scheme and vehicle option
6 weeks annual leave and 15 days personal leave
Supportive Paid Parental Leave packages
Educational leave and financial assistance for approved study
Discounted gym membership
Cash-out personal leave options
About the Role
Reporting to the Group Manager Information Technology, you will play a key role in supporting employees across The Bloomfield Group by providing end-user IT support and managing technology assets throughout their lifecycle.
This role combines hands-on technical support with proactive device lifecycle management, ensuring our workforce has secure, reliable and fit-for-purpose technology. You will work closely with employees, vendors and technology partners to improve user experience, maintain asset governance, support cybersecurity requirements and drive modern workplace initiatives.
Key Responsibilities
Provide general IT end-user support across the business
Coordinate end-user device procurement, provisioning, deployment and asset registration
Maintain accurate asset inventories and lifecycle records
Manage hardware repairs, replacements and vendor relationships
Monitor device age, health and support status to identify refresh requirements
Develop and coordinate device refresh and replacement programs
Support employee onboarding and offboarding activities
Ensure devices meet organisational cybersecurity and compliance requirements
Coordinate secure disposal and data sanitisation of retired devices
Support and enhance platforms including Intune, Microsoft 365, Active Directory and Mobile Device Management solutions




Assist with the adoption of Teams Phone and contemporary workplace technologies
Produce lifecycle reporting, forecasting and asset management insights
Work collaboratively with stakeholders to deliver efficient technology solutions and continuous improvement outcomes
About You
You will be a customer-focused IT professional who enjoys helping people while maintaining strong governance and technical standards.
To be successful in this role, you will have:
Demonstrated experience in desktop support, end-user computing, asset management or a similar technology role
Experience managing device lifecycles within a corporate environment or Managed Service Provider
Knowledge of endpoint management platforms including Intune, Microsoft 365 and Mobile Device Management solutions
Understanding of cybersecurity requirements relating to end-user devices
Strong organisational, planning and stakeholder engagement skills
Experience coordinating hardware procurement, warranties and vendor relationships
Ability to analyse asset and technology data to support planning and forecasting
Excellent communication skills and a commitment to delivering high-quality customer service
Please note this is a site‐based role working Monday to Friday. The role will primarily be based in Ashtonfield, with travel required across our Hunter Valley operations. A vehicle option is included in the package.
Working with The Bloomfield Group




The Bloomfield Group is a proud Australian mining and engineering business that has been part of the Hunter Valley community for almost 90 years, employing around 600 local people.
We own and operate two open‐cut coal mines - Rix's Creek near Singleton and Bloomfield Mine near Maitland - along with Kings Engineering and Biodiesel Industries Australia.
Investing in our people and our community
We invest in our people and our community.
Through the
Bloomfield Group Foundation
, we support vulnerable young people, medical and health research, and a wide range of programs that enrich Hunter Valley communities.
Our values guide how we work:
We Care. We Deliver.
We respect and care about the safety and wellbeing of our people, our community and the environment.
We work together with integrity to achieve safety, operational best practice, customer satisfaction and compliance.
This position requires an individual who aligns with these values.
To Apply
To apply for the position, please answer the screening questions and attach your covering letter and resume. Please ensure that your cover letter addresses the criteria outlined above and your experience relevant to the role.
In providing your CV to Bloomfield you acknowledge acceptance to be included in its recruitment processes as defined by the business and available at

.
Applications are open to Sunday 16 August ****
(please note early applications are encouraged as the position may close early following a suitable candidate being found).
Please call our Recruitment Team on ********* for further information or email us at
******
To find out more about the Bloomfield Group, please visit
The Bloomfield Group is committed to equal employment opportunity and diversity, priding itself on an inclusive workplace. All applicants must be able to evidence their Right to Work in Australia.

📌 End User Computing Support Officer (Newcastle)
🏢 The Bloomfield Group
📍 Newcastle