We are currently seeking a motivated individual to join our administration team. This role will work alongside our existing claims administration team to provide support across all aspects of administration within the company.
This is a full-time position and is available for an immediate start.
Based in Stapylton on the Northern Gold Coast, Juvenaire is one of Queensland's largest independent disaster recovery, restoration, and cleaning management companies. We are passionate about what we do and take pride in supporting people in their time of need. Working closely with insurance companies and builders, we deliver high-quality service with care and professionalism.
The successful applicant will be working within our growing administration team, assisting in the responsibility of all aspects of the company's administration requirements.
Duties will include (but are not limited to):
Answering and direct incoming calls
Directing phone enquiries to relevant team members
Monitoring emails in the claims inbox
Creating jobs in our internal management system
Job scheduling
Providing reports to external clients, including builders and insurance companies
Liaising with customers and external suppliers and sub-contractors
Monitor and maintain requirements through insurance/contractor portals while meeting relevant KPI's
Provide general administration support for all departments of the company
Develop an understanding of the business and its processes within all aspects of the company, and how you can support the business as a whole.
Completing customer surveys
Data entry and general administrative duties
Ad-hoc duties as required
We are seeking someone who has the following attributes:
Ability to accept direction, retain knowledge/training and follow instructions effectively and efficiently
Ability to work independently and within a team
Valuable time management skills
Ability to prioritise tasks and meet deadlines
Willing to help wherever is needed around the office
Proactive, ambitious, and able to problem solve
Overall positive attitude towards work and helping others
High attention to detail
Experience Required:
Previous experience in a similar role would be preferable
Proficient with Microsoft Word, Excel and Outlook
Experience with ServiceM8 or other job management system would be an advantage
If you feel that you are suited for this role, and would like to join our team, please send your CV and cover letter to ****** or apply via Seek.