Why FightHQ?
FightHQ is the Home of Fight - combining Australia's largest range of combat sports gear with a genuine fight community focused on growth, discipline, and helping people change their lives through the journey of martial arts.
Connected directly to our gym and training environment on the Gold Coast, the showroom plays a huge role in the culture and experience we create every day.
We move fast, hold high standards, and care deeply about Service Beyond Expectations.
We're looking for proactive, reliable, and customer-focused people who want to be part of the culture and community behind the Home of Fight.
The Role
This is a hands-on role at the centre of the FightHQ showroom experience.
You'll be responsible for:
Delivering exceptional customer service and product support
Building genuine relationships with customers and the local fight community
Helping customers choose the right gear and equipment for their training
Opening and closing the showroom
Cash handling and POS operations
Picking, packing, and dispatching customer orders
Managing transfer lists and supporting stock movement
Restocking products and maintaining displays
Maintaining showroom presentation, cleanliness, and organisation
Supporting day-to-day showroom systems and tasks
Working closely with the wider FightHQ and gym teams
This role directly impacts customer experience, operational standards, and the overall energy of the FightHQ space.
What We're Looking For
Positive, proactive people who take ownership and care about doing things properly.
You'll bring:




Strong communication and customer service skills
High attention to detail
The ability to work independently without constant direction
Confidence using technology and POS systems
A strong work ethic and team-first attitude
Passion for combat sports or fight culture is highly regarded
Retail, showroom, or customer service experience is preferred
Weekend availability is a must
Attitude, reliability, and initiative matter more than experience.
Our Standards
At FightHQ, Service Beyond Expectations is at the core of everything we do.
We hire based on how people show up:
Be a good human - no egos, no dramas
Foot forward first - take initiative
Kaizen - always improve
Embrace growth and change
Communicate with equality and empathy
If that doesn't sound like you, this role won't be a fit.
Why Join FightHQ?
Be part of a growing combat sports business
Work inside a premium showroom connected to our gym and community
Help shape the culture behind the Home of Fight
Join a passionate, high-performing team
Be part of a business backed by one of Australia's leading eCommerce companies
? If you take pride in your work, care about customer experience, and want to be part of the Home of Fight - we'd love to hear from you.
To Apply
Please include short answers to the following:
How would you deliver "Service Beyond Expectations" in a showroom workplace?
Describe a time you had no clear instructions or supervision at work.
How did you prioritise your time and make sure the work still got done?

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