Delivery Specialist - Operational Communications
and 2 more
Job Description
Great Opportunity to join our team in Sydney or Melbourne
If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.
For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.
Help people create their tomorrow, while you create yours
We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help peoplesee and make more of their financial potential,so that they can create their tomorrow. And we've been doing it for over 170 years.
If we do our job well, we genuinely add to the prosperity of our country and its people.
How you'll make an impact
The Operational customer communications team takes a strategic approach aligned to AMP's customer centric service proposition and is responsible for the development and delivery of customer communications, including notices, statements, day-to-day communications.
As a key member of the Lifecycle, Martech and Data team, the Delivery Specialist supports the effective operation of the Communications Centre of Excellence. The role designs, builds and supports customer communications through the CCM platform, ensuring accurate, compliant and timely delivery across print, email, SMS and digital channels. You'll work closely with analysts, release management and business stakeholders across the end-to-end delivery lifecycle.
You'll make an impact by:
Design and deliver end to end customer communication solutions using Smart Communications (SmartCOMM) platform or equivalent CCM platforms
Perform impact analysis across data, templates and business rules
Build and maintain communication templates, schemas, business objects and data mappings




Configure and validate multi-channel outputs (print, email, SMS) using SmartCOMM or equivalent CCM platforms
Produce and maintain technical and functional specifications
Execute unit/system testing and support SIT, UAT and PVT
Apply build standards, data controls and quality guidelines consistently
Supporting release management and post release activities
Supporting Incident management, root cause analysis and defect resolution
Collaborate with project, business and technology stakeholders
Proactively identify risks, dependencies and opportunities for improvement
Supporting automation and operational excellence initiatives
What you will bring to the team:
Experience with Smart Communications (SmartCOMM) or equivalent CCM platforms
Strong stakeholder and customer engagement skills
Stakeholder management skills to gather, analyse, and document communication requirements
Analyst skills to translate business communications requirements into customer communication solutions
Experience in Customer Communication lifecycle management in Banking, Superannuation or other Financial Services environments
Familiarity with servicing communications, e.g. notices, statements and on-demand communications
Experience in using Jira and Confluence
Background in servicing customer communications, ideally within financial services
You'll thrive here if...
If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset.
Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning,



you'll be closer to the action and executive decisions that influence where we go next.
If you're someone that can hold their own, you'll find AMP quite liberating.
Why we think you'll love working at AMP
Doing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try current things. If they don't work, we move on - better for it.
We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work.
In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work.
Whether it's through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.
We believe in the power of inclusion and diversity
We're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers.
We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.
We're alsocommitted to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.
Ready to create your tomorrow?
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📌 Delivery Specialist - Operational Communications (Sydney)
🏢 Amp
📍 Sydney