Engage with business stakeholders to understand processes and requirements and translate them into well‐defined functional specifications and user stories for development teams.
Ensure documentation/stories aligns with organizational standards, governance, and ServiceNow best practices
Hands-on experience or in‐depth familiarity with the ServiceNow platform.
Solid expertise in Service Portal and Workspace is required, along with a solid understanding of workflows, data models, also knowledge about APIs and system integrations is required
Ability to work independently and collaboratively
Ability to manage multiple initiatives and priorities simultaneously
Act as a liaison between business users and ServiceNow technical teams
Experience working with global and cross-functional teams
5+ years AUS experience as ServiceNow BA/Business process consultant
Worked in Government/Energy and utility domain/Water companies
ServiceNow Platform, integration, ITSM, CSM and PSDS module experience
Excellent communication/EQ and stakeholder management
Coordination with offshore delivery team for E2E delivery
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📌 Business Analyst (New South Wales)
🏢 Avance Consulting
📍 New South Wales