Customer Success Manager - Next-Gen ERP Platform
Are you an experienced Customer Success Manager passionate about driving adoption, demonstrating ROI, and fostering long-term strategic partnerships?
On Offer:
$150,*******,000k Base + Super + Bonus
Our client is looking to add a proactive and empathetic CSM to join their team in Sydney. You will be instrumental in ensuring their clients maximise the value of their powerful, all-in-one Project Management and Business Centralisation platform. This platform acts as a modern ERP system, unifying financials, communication, document management, and critical operational processes for project-centric organisations.
Your mission is to turn every client into a raving advocate and drive sustainable growth through renewals and upsells. As a Customer Success Manager, you will manage a portfolio of mid-market and enterprise accounts, guiding them through successful platform adoption and embedding our solution into their daily operations.
Key Responsibilities
Build and nurture robust, strategic relationships with key stakeholders, including executive sponsors and end-users, becoming their trusted advisor.
Lead post-sale onboarding processes, drive platform adoption, and create tailored success plans that align with the client's business goals and KPIs.
Proactively monitor customer usage, identify potential risks,



and implement intervention strategies to ensure clients are achieving measurable ROI from the platform.
Manage the renewal process end-to-end, and collaborate closely with the Sales team to identify and facilitate upsell and cross-sell opportunities within your existing accounts.
Act as the voice of the customer, collecting feedback on product gaps and working with Product and Engineering teams to influence the product roadmap.
Develop and deliver engaging training, workshops, and best practice content to drive proficiency and user engagement.
What You'll Bring
5+ years of successful experience as a Customer Success Manager in a B2B SaaS environment, ideally within complex business solutions (ERP, Project Management, Financial Systems, etc.).
Proven ability to manage a diverse customer portfolio and develop strategic account plans that focus on long-term client success and growth.
Comfort in discussing and explaining complex software functionality, especially concerning integrated business processes (finance, operations, data).
Exceptional interpersonal, presentation, and written communication skills, with a genuine desire to solve customer problems.
Highly skilled at prioritising tasks, managing churn risk, and documenting customer interactions in a CRM (e.g., Salesforce, Gainsight).
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📌 Customer Success Manager (New South Wales)
🏢 Techium Consulting Group
📍 New South Wales