Customer Service Representative | Metroll Perth
Build Relationships. Solve Problems. Deliver Great Service.
Metroll Perth is looking for a customer-focused and proactive Customer Service Representative to join our team.
As the first point of contact for many of our customers, you will play a key role in delivering outstanding service, processing orders, preparing quotations, and providing product information and support. This is a fantastic opportunity to join a well-established Australian manufacturing business that values teamwork, customer relationships, and continuous improvement.
About Metroll
For more than 40 years, Metroll Perth has been a trusted manufacturer and supplier of quality building products to the construction industry throughout Western Australia. Our reputation is built on quality products, reliable service, and strong customer relationships.
About the Role
Working closely with our Sales, Production, and Operations teams, you will help ensure customers receive timely, accurate, and professional service from enquiry through to delivery.
Your ability to build strong relationships and provide solutions will contribute directly to customer satisfaction and business success.
Key Responsibilities
Manage customer enquiries via phone, email, and in person
Process customer orders accurately and efficiently
Prepare quotations and follow up on sales opportunities




Provide product information and technical guidance to customers
Build and maintain strong relationships with new and existing customers
Coordinate with internal departments to ensure seamless order fulfilment
Resolve customer enquiries and issues in a professional and timely manner
Maintain accurate customer records and administration
About You
Previous experience in customer service, internal sales, or administration
Excellent communication and relationship-building skills
Strong attention to detail and organisational skills
Ability to manage multiple priorities in a fast-paced environment
Positive, proactive, and solutions-focused attitude
Strong computer skills and confidence using business systems
Experience within manufacturing, construction, building products, or industrial industries is highly regarded but not essential
Why Join Metroll?
Reliable, full-time opportunity with a leading Australian manufacturer
Supportive and family-friendly team culture
Career development and progression opportunities
Employee wellness initiatives
Team events and social activities
Employee discounts on selected products and services
If you enjoy helping customers, building relationships, and being part of a supportive team, we'd love to hear from you.

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