With over 1.3 million members RAC is one of WA's most iconic and trusted brands.
We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."
We're looking for a passionate and experienced Team Leader – Home Claims to join our Insurance division and lead a team dedicated to supporting members with their home claims journey.
What you'll be doing As a Team Leader – Home Claims, you'll play a critical role in leading, coaching, and developing a team of Home Claims Specialists to deliver professional, compassionate, and efficient service.
Key responsibilities include:
Lead your team to ensure claims are managed fairly, consistently, and in line with RAC Insurance policies, procedures, and regulatory requirements.
Drive performance through coaching and mentoring, supporting the team to deliver quality outcomes for members.
Identify opportunities for continuous improvement in claims processes and member experience.
Support complex claim decisions, settlements, and negotiations with a focus on achieving cost-effective and fair outcomes.
Partner with suppliers, repairers, and other stakeholders to deliver timely and quality home repair solutions for members.
Role model RAC's values and foster a culture of empathy, accountability, and continuous learning.
What you'll bring
Experience leading or supervising a claims team, ideally within home or general insurance.
Strong technical knowledge of home claims and the home repair industry (highly desirable).
A member-first mindset, with excellent communication, empathy, and problem-solving skills.
Proven ability to coach, motivate and develop a frontline team to deliver results.




A Certificate IV in General Insurance or equivalent (highly regarded).
A Diploma of Leadership and Management or equivalent (highly regarded).
What can we offer you?
A workplace culture where our people feel valued, respected and empowered
Work in versatile ways that meet work/life commitments and support wellbeing
Be part of a purpose led organisation that gives back to the WA community
An environment that values ongoing career development
Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance
Opportunities for community engagement and corporate volunteering
Applications Close COB Monday 10th August ****.
#BetterJourneysRAC #LI-LH1 RAC is a purpose-led member organisation.
RAC is a purpose-led member organisation.
Established in ****, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members.
At RAC we don't have shareholders.
That means we reinvest our profits for the better of our members and our State.
Our Purpose is to be the driving force for a better WA.
Our Vision to **** is to create a safer, sustainable and connected future for Western Australians.
Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.
RAC is an equal opportunity employer.
We continue to build an inclusive workplace where we respect and celebrate differences.
We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.
#J-*****-Ljbffr

📌 Team Leader, Home Claims (Perth)
🏢 26RACIA RAC Insurance Pty
📍 Perth