Member Services Officer | Geelong
Are you passionate about delivering exceptional service and helping members achieve their financial goals?
Be part of a customer-owned bank focused on genuine community impact
Build long-term relationships through outbound calls and face-to-face service
Enjoy a varied role across banking, insurance products
Part-time contract (12 months) position based in Geelong
About the role
As a Member Services Officer, you'll liaise directly with our members, providing exceptional service across a wide range of banking needs. From member enquiries and cashier services to opening new accounts, insurance product sales, and financial planning referrals, you'll be the friendly face and voice members rely on for support and guidance.
You'll hold in-depth conversations to genuinely understand each member's needs, matching the right products and services to help them achieve their financial goals – whether that's face to face in branch or through outbound calls. Reporting to the Member Services Manager, you'll work within a loyal and supportive team environment, with the opportunity to build and enhance your skills while contributing to the future growth of the bank.
This is a part-time contract position working ***** hours per week, Monday to Friday, for up to 12 months, with the likelihood of ongoing employment.
What you can expect
Reporting to the Member Services Manager, you will:
Respond to member enquiries and deliver outstanding service across cashier services, new accounts, and general banking needs
Provide insurance quotes and sales, and identify opportunities for financial planning referrals
Educate members to improve their financial wellbeing, both face to face and through outbound calls
Identify opportunities to best meet member needs and drive cross-sell across products and services
Handle cash accurately and in line with established procedures
Resolve member issues in a timely and transparent manner, aiming for first-contact resolution




Maintain accurate and complete member records and account information
Adhere to all relevant policies, procedures, and compliance requirements
About you
You'll bring:
Strong computer literacy skills
Cash handling experience
Strong and effective communication skills, both written and verbal
A genuine desire to help others and a customer-oriented approach to problem solving
The ability to work collaboratively as part of a team and identify opportunities to meet member needs
Strong communication and stakeholder management skills, with the ability to influence, challenge and support non-finance leaders
An FSR Tier 2 Certificate (well regarded) or a willingness to obtain one
Willingness to undergo Australian Federal Police and associated probity checks prior to commencement
About Us
Hume Bank exists to create a secure tomorrow – by connecting people and community through fair and accessible banking.
We're customer-owned, which means our profits go back into better banking – not shareholder returns. We're proud of that. It's what shapes how we show up for our members and for the communities across our home markets in Albury-Wodonga and Geelong.
People who bank with us, stay with us. That trust has been built over decades of showing up locally, reinvesting in the community and genuinely putting members before margin. We know we're a well-kept secret to many – and that's exactly why we're growing our brand and marketing capability right now.
We're a regional bank with real agility, real community roots and a brand that's finding its momentum. If you want your work to land in people's lives and make a difference – this is the place to do it.
Our Values are With Respect,



Growing Together and Shaping Tomorrow and they're the way we work.
Together, our money has real power. Come build something worth belonging to.
How to apply
If you're excited about a brighter career, click apply to submit your application.
Applications must contain a resume and cover letter outlining your interest in the position.
If you're interested in this role but your experience doesn't align perfectly, we encourage you to apply anyway, just make sure to include a cover letter to let us know why you'd be a great fit for the team.
Applications close: Monday 27th July, ****
This is a part time, fixed term contract position based in Geelong, VIC, working ***** hours per week, Monday to Friday.
Geelong and Hume Banks are an equal opportunity employer and welcomes and encourages people from all backgrounds to apply. We are committed to building a culture that is inclusive, providing an ethical and diverse workplace where everyone is respected.
If you require any reasonable adjustments to the recruitment process or the role, please let us know by contacting ******
Our process
Once the role is closed, we review all applications against the requirements, creating a shortlist for further review.
If your application is successful, you may receive an initial screening call to further assess your suitability, before being invited to an interview.
We conduct two rounds of interviews, with the first interview being held with the supervisor and a member of our People Team. You may be invited back to a shorter second round interview with the head of the department.
The final stage is to complete some quick compliance checks, before (hopefully) receiving an offer.
We are committed to providing all applicants an outcome for their application.
Please note: Geelong Bank and Hume Bank have merged. This role is based in Geelong and is currently advertised under the Geelong Bank brand but will be employed under Hume Bank.

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