Cisco Customer Experience (CX) seeks a seasoned Customer Success Specialist to guide customers through adoption journeys, baselining environments, and building onboarding roadmaps that translate purchasing into realized value. You will lead executive-level workshops, capture insights, and influence product roadmaps with customer feedback.
In this role, you will apply adoption frameworks to close gaps between purchase and utilization, identify risks, and document roadmaps, ensuring long-term
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