Senior Business Analyst – Ignite Travel Group (Broadbeach)
We are looking for an experienced Senior Business Analyst to join the Ignite Engineering team in Broadbeach!
Ignite Travel Group is an award-winning travel company (NTIA Most Outstanding Online Travel Agency ****), and Australia's largest travel advertiser, delivering incredible holidays and trailblazing win-win-win models for our people, customers, and business partners.
About the role
As a Senior Business Analyst, you will play a pivotal role in capturing business requirements and ensuring the successful implementation of our current travel booking platform, alongside supporting the backlog for our existing back-office platform. You will work closely with stakeholders to understand their needs, identify opportunities for improvement, and provide clear requirements to the engineering team on their behalf. Our engineering team is embracing AI-assisted delivery, and you'll bring experience and confidence with adopting AI tools — this is not a developer role, but these tools are central to how you'll analyse, specify and validate requirements – and you'll help shape how we use them.
Key responsibilities:
Gather and document business requirements, translating them into user stories and acceptance criteria within an agile software delivery team.
Develop use cases and process flows to support the development of software solutions
Use AI tools to accelerate requirements analysis and produce clear, well-structured specifications
Manage and refine the product backlog across both our existing back-office platform and our new travel booking platform, ensuring priorities reflect business value




Conduct stakeholder interviews to understand business needs and pain points
Collaborate with stakeholders to ensure that project objectives align with business goals
Facilitate communication between business and technical teams
Participate in user acceptance testing and ensure that solutions meet business requirements
Develop and maintain system documentation and training material
Providing leadership within the project teams to ensure delivery of customer requirements and expectations
Who you are:
Experience within travel or other internet-scale environments desirable and strong understanding of the travel or retail industry
Extensive proven experience in key business analysis discipline areas including: requirements elicitation and documentation (as user stories, use case and acceptance criteria), process analysis and documentation, and organisational strategy
Experience and confidence working with AI-assisted analysis and specification
Curiosity and adaptability — willingness to continuously learn new tooling and ways of working as our practices evolve
Strong analytical and problem-solving skills
Knowledge in business process re-engineering and improvement
Well-developed written and oral communication and facilitation skills




Ability to conduct virtual meetings and workshops
Excellent documentation skills, both technical and non-technical
Attention to detail and effective organisation and time management skills
Strong business acumen and critical thinking skills
5+ years' experience in a similar business analyst role
Business Analyst formal qualification highly desirable
Familiarity with spec-driven developing practices highly regarded; (producing specifications precise and unambiguous enough to drive both engineering teams and AI coding agents)
Experience with Microsoft Dynamics 365 Business Central highly regarded
UI/UX experience highly regarded
What you'll enjoy:
? Flexible working opportunities
?Ongoing professional development and skill sharpening
? Catapult your career across a network of brands and businesses in an evolving industry
✈️ Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program
?⚕️ Access to industry leading health and well - being programs and financial advisors
? Set up shop in a swanky beachfront office in Broadbeach
?? Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!
?? Take volunteer leave as part of giving back to the local community
We value you...
Ignite Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.
#LI-KP1#IGNT#LI-Onsite

📌 Senior Business Analyst - Broadbeach, Qld (Gold Coast)
🏢 Ignite
📍 Gold Coast