Join Australia's leader in sustainable, total waste management solutions.
About Us
Join us at Cleanaway and help make a sustainable future possible, together.
We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens up a world of possibilities.
Cleanaway is Australia's largest company in the sector — an ASX-listed, high-growth organisation of more than 10,000 people delivering essential services to millions of customers and communities nationally. Our goal is to be recognised by our customers as the most innovative and sustainable waste management company, with industry-leading Health, Safety and Setting performance.
About the prospect
Based at our Northgate office, this role supports Cleanaway's national accounts. These are high-value contracts spanning major corporates, councils and government agencies, and the service they receive is managed by a small group of specialists rather than a general enquiry queue.
We are seeking a Platinum Customer Service Officer to join that team. This is a role for an experienced customer service skilled who is confident holding responsibility for a defined portfolio of accounts, and who takes a genuinely consultative approach to resolving customer issues.
Key responsibilities
Manage customer relationships through a combination of practices and strategies that support retention, contractual performance and sales growth
Manage customer service requests end to end within the Cleanaway Salesforce CRM
Achieve first-call resolution in line with best practice, supporting both efficiency and customer satisfaction
Administer and process pricing queries, escalating for compliance and approval where required
Investigate,



log and resolve customer complaints to achieve a positive outcome and improved service
Monitor and record activity across inbound calls, outbound calls and email correspondence
Skills and experience
Demonstrated experience in a customer service or sales role
A proven ability to manage complaints effectively and resolve customer matters to a successful conclusion
Strong communication and negotiation skills, with the confidence to engage senior stakeholders
The composure to manage competing priorities and maintain service standards under pressure
Experience with Salesforce CRM is desirable, though training will be provided
Learning and development opportunities
Scope for growth within the business
Support from a strong network
Great staff benefits program including novated car leasing and salary sacrificing on work-related purchases, discounts on private health insurance and more
Our Process
Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.
We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.
Join us on our exciting journey towards a sustainable future
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Love a challenge? Own high-profile client relationships, crush real problems & rocket your career with Australia's #1 waste leader!
Love a challenge? Own high-profile client relationships, crush real problems & rocket your career with Australia's #1 waste leader!
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📌 Platinum Customer Service Officer (Queensland)
🏢 Cleanaway
📍 Queensland