Customer Service Co-Ordinator
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Location:
Burleigh Heads
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Work Type:
Part Time (2 – 3 days per week)
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Industry:
Customer Service / Administration
About the Role
Pacific Optics is seeking a highly organised and detail-oriented
Customer Service Coordinator
to join our growing team.
This is a key admin-focused role supporting customer orders, account setup and internal coordination to ensure a smooth and efficient service experience for both our customers and sales team.
You'll work closely with our
Customer Service, Sales and Warehouse teams
to keep orders moving, maintain accurate records and support daily operational processes.
This flexible part-time role may suit someone looking for school hours or a better work-life balance.
Key Responsibilities
Order & Process Support
Process manual orders accurately
Coordinate order flow through to warehouse/shipping teams
Assist with order adjustments and general order administration
Support allocation and order flow coordination
Customer Setup & Administration
Set up new customer accounts in internal systems
Assist with onboarding customers to the B2B portal
Send credit application forms and onboarding documentation
Maintain accurate customer records and information
Internal Coordination
Liaise with warehouse teams on order-related matters
Assist with delivery tracking and follow-ups
Support internal requests including invoice transfers and stock coordination
Team Support
Provide backup phone and inbox support during busy periods
Assist the Customer Service team with general administrative tasks
Help ensure smooth daily workflow across departments
About You




Experience in administration, customer service or order processing
Strong attention to detail and accuracy
Highly organised with the ability to manage competing priorities
Confident communicator with a professional phone manner
Comfortable working across multiple systems and learning new processes
Positive, team-focused attitude and willingness to help where needed
Desirable (but not essential)
Experience in a B2B workplace
Experience using ERP, CRM, or order management systems
Background in order processing, logistics, or customer account administration
Who This Role Suits
This role is ideal for someone who enjoys being the person that keeps things running smoothly behind the scenes. You'll be organised, reliable, and take pride in accuracy, while still enjoying occasional customer interaction and teamwork.
If you're looking for a role where you can make a real impact on daily operations and be part of a collaborative team, we'd love to hear from you.
Why Join Us?
Supportive, team-oriented workplace culture
Opportunities to grow and develop your skills
Part time role (2–3 days per week)
Competitive salary, team events and career development
About Us
Pacific Optics is an award-winning, successful company that supplies market-leading brands throughout Australia and New Zealand into Pharmacy, Airports, Gift and Petrol & Convenience channels.
We are a growing business that provides a challenging and rewarding environment.
If you are a dynamic and customer-focused individual who is excited to join a supportive customer service team, we encourage you to apply for this position. Please click
"Apply Now"
to submit your application.

📌 Customer Service Co-Ordinator (Gold Coast)
🏢 Pacific Optics
📍 Gold Coast