$***** per hour (inclusive of casual
loading)
Recquatic Operating hours
Monday to Friday:
5.30am to 9pm
Saturday: 7.45am to 5pm
Sunday: 8.45am to 5pm
This position is classified as a PACS Band 3 position under the
City of Kwinana's structured renumeration system.
An opportunity exists for an enthusiastic and experienced
Customer Service Officer to join the team at the Kwinana Recquatic.
Reporting to the Customer Experience Team Leader, this role is
responsible for delivering exceptional customer service as the
primary point of contract for internal and external customers.
In this role, you will respond to enquiries across all
communication channels and provide accurate, timely information
about memberships, programs and services. You will also support the
Centre's operations by contributing to sales processes, assisting
customers with their needs, and performing a range of
administrative tasks, including data entry and general clerical
duties.
At Kwinana Recquatic our mission is to inspire a physically and
mentally healthy Kwinana. We achieve this through our four pillars
of team culture, which are:
Community First
Courage to Act
Make it Fun
Trust and be Trusted
To be successful in this role you will need:
Experience in a similar role.
Demonstrated ability to problem solve and take a lead role
in day-to-day Centre operations.
Attention to detail and ability to collect data
accurately.
Ability to provide the highest quality of customer service
with effective questioning and probing techniques.
Well-developed organisational skills and initiative to
prioritise workload and deliver timely services.
Ability to identify and implement process improvements for
a better customer experience.
Demonstrated knowledge of member engagement strategies and
sales techniques.
Certificate in Customer Service or Business Administration
desirable.




Provide First Aid Certificate and Police Clearance.
To be considered for this position please submit a current
resume along with a cover letter outlining your experience,
availability (days, mornings, evenings and weekends) and your
interest in the role. Please note that rosters will be scheduled in
accordance with Recquatic's current operating hours.
For more information relating to the position (not application
packs) please call Siobhan Sirrell, Fitness and Customer Experience
Coordinator, on *********.
Apply online
: Click the green 'apply' button
below.
Applications close:
5.00pm Friday 7 August
****.
Applications assessed as suitable but not offered immediate work
will be placed in an appointment pool.
The City of Kwinana reserves the right to commence
recruitment prior to the closing date, and will not accept
or consider late applications.
The City of Kwinana promotes and values diversity to
create a unique work force. Applicants from diverse backgrounds,
such as Aboriginal people, people living with disability or people
from different cultural backgrounds are encouraged to
apply. The City also strives to be a
customer centric organisation, with the customer at the centre of everything we do.
As such, all employees play an significant role in helping us to achieve this by ensuring they provide best-practice customer service.
The City has the goal of zero harm for its employees, this includes providing a smoke-free environment and minimising exposure to the elements.
Conditions of employment are in accordance with the City's current Enterprise Agreement. For further information,
please contact our Recruitment team on ********* or *********.
Please note:
As part of the City's recruitment
process, the selected applicant will be required to undergo a
pre-employment medical which includes a Drug and Alcohol screen
test.
Attachments:
Position Description
City Life
Recquatic
Casual Customer Service Officer
**** (RADM30).
pdf

📌 Customer Service Officer (Casual) Recquatic (Western Australia)
🏢 City of Kwinana
📍 Western Australia