Job Info
Location: PERON, WA
Salary: Not Specified
Job Type: Permanent position | Full time position
Job Description
About the role International SOS is the world's leading medical and security services company, administering the TRICARE Overseas Program (TOP) on behalf of the Defense Health Agency (DHA) for U.S. military members, families, and retirees stationed overseas. This permanent full time role of a Health Benefits Advisor (HBA) is to provide exceptional customer service and expert beneficiary education as the trusted, in-person healthcare support for the NSA Stirling community helping TRICARE-eligible beneficiaries navigate the Australian healthcare system and access the care they require. Key responsibilities
Provide on-site guidance on TRICARE benefits, eligibility, enrollment, disenrollment, and regional transfers
Connect beneficiaries with appropriate specialists, mental health services, and other healthcare resources, explaining referral processes and how to access covered care in Australia
Support claims and referral queries, providing status updates and resolving issues with the TRICARE Overseas Program Contractor, escalating complex cases as needed
Lead TRICARE informational sessions for newcomers, in/out processing, pre-separation, retirement, and other community events at NSA Stirling
Maintain accurate records in applicable Government and Contractor systems




Handle all beneficiary information in line with HIPAA regulations and Australian privacy requirements
About you
Minimum 3 years of customer service experience
Familiarity of the TRICARE Overseas Program (TOP) and the Defense Enrollment Eligibility Reporting System (DEERS) is desirable
Understanding of, or the ability to gain an understanding of, local medical resources and locations.
Work Experience in one or more of the following areas: Military healthcare delivery system / Civilian healthcare or managed care system / Medical or clinical environment, medical claims
High School Diploma or
General Educational Development (GED) minimum
Strong communicator, clear, empathetic, and confident in person and on the phone
Self-starter with solid organisational skills and attention to detail
Proficient in Microsoft Office
Valid Australian driver's licence and access to a vehicle
Must meet Australian Government security clearance requirements for this position
Based in Rockingham / Perth and able to commute to work
Benefits
Build real relationships as the go-to expert for an on-base military community
Develop expertise in healthcare navigation, benefits education, and cross-cultural care
Work with a global organisation supporting people in 90 countries
Structured hours, government-furnished workspace, and a strong team culture

📌 Healthcare Coordinator (Western Australia)
🏢 International Sos
📍 Western Australia