Catholic Development Fund (CDF) is a values-based financial institution that provides funding and support across its footprint of Catholic organisations, including parishes, primary and secondary schools, healthcare, aged care, and social services providers.
Our work enables real impact: from hospital wings for the sick, safe havens for the homeless, and classrooms for the young – we support our customers to grow their mission. Through our expertise and commitment, we help Catholic organisations and everyday put their faith into action and contribute to a fairer, more cohesive society.
Position purpose
The Product Support role plays a key role in delivering and supporting the CDFpay app for schools and CDFPay for Parishes. The role is the key conduit between internal stakeholders, clients and our product partner Flexischools to resolve issues, execute billing and provide proactive client support. The growth of CDFpay is critical for CDF to be able to build better connections with its clients and support Catholic communities.
This role provides Level 1 and Level 2 support through email, phone, and occasional onsite visits and is accountable for delivering on the CDFpay Products growth strategy and growing market share through providing a great client experience and identifying client leads.
The role also supports broader CDF product base, including cross‐training into other product including cards, term investments and loans. The successful candidate must be hands on and ready to learn about CDF, its clients and products to provide great customer service across our products business.
This position is offered as a 12‐month contract.
Position responsibilities
Support the Senior Product Development Manager with client support and administration of CDFPay products
Work with the Products team to improve product delivery and support.
Provide on-road technical support to CDF clients, including hardware and software support.
Training of school staff on CDF Products and underlying technologies.
Identify and develop product development initiatives.




Work with product vendors and suppliers to make sure that the CDFpay products meet the needs of those clients who have CDFpay and prospective clients.
Follow up product development with product vendors, elevate issues as necessary.
Aid in project management with clients especially Colleges as required.
Provide Level 1 and Level 2 support for other CDFpay products and initiatives.
Act as the main contact for complaints, feedback, and issue resolution.
Support the Corporate Card product team when required.
Work with process transformation team on process improvement initiatives.
Organising – Translating strategy into specific, measurable objectives, drawing up transparent plans, using the right resources and taking the necessary steps to avoid or overcome possible future obstacles.
Problem Solving – Responding to and controlling unexpected situations by evaluating possible solutions based on experience and knowledge and by taking the initiative to implement the best solution.
Inspiring – Acknowledging and appreciating the efforts of others, adjusting one's own leadership style to them and trusting the right people with the right responsibilities to optimise team performance.
Adopting a Customer‐Oriented Attitude – Guiding clients by giving targeted advice in their decision process. Always putting clients first by providing a personal service and by maintaining constructive contacts.
Achieving Objectives – Generating results by assuming responsibility for one's performance and the correctness of one's interventions, recognising opportunities and acting efficiently, at the appropriate moment and within the given deadlines.
Engaging – Fully dedicating oneself to one's work by always giving the best of oneself and by striving for quality. Showing perseverance even when confronted with frustration, opposition, pressure or the need for attention to detail.




Team Player - Collaborating effectively, supporting colleagues, and contributing to shared goals.
Position requirements
Skills and Qualifications
Relevant undergraduate and postgraduate qualifications in IT or Product;
Well‐developed analytical and problem‐solving skills;
Demonstrated project management skills;
Quick learner;
Ability to learn quickly and upskill into broader product support roles.
Key Stakeholders
Internal
CDF product
Relationship Managers
CDF IT team
Technology, Operations, Risk, Finance and Client Services teams
External
CDF clients, including investors, borrowers, parishes, schools, dioceses, congregations, welfare organisations, hospitals, aged care providers and other Catholic entities
Prospective clients and strategic partners
Other CDF entities and affiliated organisations
Strategic technology, payments, banking, and service delivery partners
Product providers, platform providers, fintech partners and third‐party vendors
Transaction banking and financial institution partners
Owners, diocesan representatives and associated Catholic organisations
Regulators, industry bodies and professional associations
CDF's employee values
Values –CDF is practically tasked with the provision of capital to Catholic organisations to support their growth and it does so consistent with the mandate above. The manner in which CDF seeks to undertake its work is also guided by mission
Our values are at the heart of our organisations and everything we do. They keep us accountable and on track to deliver our mission. These values are:
Stewardship:
Carefully managing all that is entrusted to us, honouring our obligation to sustain and nurture what has been placed in our care.
Compassion:
Extending care, empathy, and understanding to all, recognising the inherent dignity in every individual.
Integrity:
Committing to honest, truthful and ethical conduct in all our interactions and decision making.
Excellence:
Striving for the highest standards in all we do, continuously improving our services to better fulfill our mission.
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📌 Product Support (Melbourne)
🏢 Catholic Development Fund (Cdf)
📍 Melbourne