Location: Dubbo, NSW, AU, ****
At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO - *****, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we're Made for More.
About The Opportunity
Join the WesTrac team as a Service Advisor at our Dubbo branch! In this role, you will be the go-to expert for estimating rebuild costs, planning workshop schedules, and ensuring every job meets Caterpillar's world-class standards.
This is a fantastic opportunity for those passionate about the heavy machinery industry and eager to grow their career with a leading company. At WesTrac, we value teamwork, innovation, and a commitment to excellence. We're open to part-time roles and job share arrangements. If you have a passion for customer service and a keen eye for detail, we'd love to hear from you!
What You'll Do
Analyse rebuild projects and develop plans for successful outcomes
Prepare accurate scopes of work, estimates, and quotations
Build strong relationships with customers and internal teams to ensure clarity and confidence in every job
Maintain a library of pricing and quotation data for streamlined processes
Identify opportunities to improve workflows, boost efficiency, and enhance customer experience
Skills & Experience
Demonstrated experience within a project management or estimating role
Experience with pricing and planning systems and tools (MS Project, Smartsheet, Uptake, Excel)




Familiarity with Caterpillar products (desirable)
Excellent organisational skills with proven ability to manage fluctuating workloads
Ability to problem solve whilst having well-developed analytical & decision‐making abilities
Excellent customer service skills with the ability to develop solid positive relationships
Communication skills with well-developed negotiation & conflict resolution skills
Computer literacy skills – MS Office
Benefits
Annual Remuneration and performance review
Income protection with 24/7 coverage
12 weeks paid parental leave (primary carer)
Online Learning Library to support your continued development
Refer a friend program – work alongside your mates and receive up to $****!
Purchased Leave program
Opportunities for growth and development
Fitness Passport for the whole family
Employee Wellness Program
Discounted private health insurance
On-boarding and welcome day at our head office in Newcastle
We invest heavily in your development, offering access to our in‐house RTO******), dedicated learning pathways, and hands‐on experience with the latest Cat® technology and future‐focused capabilities. As one of the world's largest authorised Cat® dealers, you'll be part of an industry leader shaping what's next in mining and construction.
Successful applicants will be required to complete a satisfactory National Criminal History Check and a Pre‐Employment Medical as part of the Recruitment Process.
At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.
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📌 Service Advisor (Dubbo)
🏢 WesTrac Cat
📍 Dubbo