Grande Escape Resort is seeking a motivated and reliable Hotel/Motel Manager and a Hotel Service Manager and to manage the accommodation and food and beverage outlet. These positions require hands-on management and suited to someone who enjoys hospitality, customer service and leading a small team.
For both positions you will require an AQF Certificate III/IV or Diploma in hospitality management with three years of relevant on-the-job training or industry experience. If you are applying for the Hotel Service Manager position you will need specialisation as a Front Office Manager or Duty Manager with housekeeping experience, RMS and past experience in food and beverage would be an advantage.
As a
Hotel/Motel Manager
your responsibilities would include:
Lead, motivate, and develop a high-performing team including supervising ordering of stock
Oversee and manage daily operations and all departments, ensuring a seamless guest experience
Drive revenue growth through innovative strategies, creating unique events and exceptional customer service
Manage budgets and financial reporting, ensuring cost controls are in place
Ensure compliance with all regulatory and health & safety requirements
Foster relationships with the local community and enhance the hotel's reputation
Manage hotel services - accommodation and the food and beverage outlet
Proficient use of RMS booking system, managing OTAs and Siteminder
Oversee events and conferences
Construct the different pricing packages and contracts for corporate groups and coaches
Manage corporate bookings and enquiries
Human Resource management
Effectively rostering and managing the timesheets and providing a weekly report to the payroll team
Safeguard security and compliance, inspecting where necessary
Managing cash,



EFTPOS and daily and weekly reports
Analyzing sales figures, reports and the different market segments and channels to define the best-suited pricing and distribution strategies.
As a
Hotel Service Manager
your responsibilities would include:
Supervising daily operations and coordinating hotel service workers to ensure exceptional guest experiences. This will involve managing teams across front office, housekeeping, balancing staff rosters, resolving grievances, and maintaining rigorous safety standards.
Inspecting rooms to ensure a high standard
Proficient use of RMS booking system, managing OTAs and Siteminder
Ability to write corporate and coach contracts and negotiate packages
Ability to set special packages to ensure maximising revenue
Direct and delegate duties to housekeepers, maintenance and reception staff
Maintain attendance records, complete and manage shift rosters, resolve staff grievances, and enforces safety regulations
Work effectively with the food and beverage department to ensure maximum guest satisfaction
P
erform front office reception duties and ensure all hotel amenities meet strict brand and hygiene standards
Oversees the efficiency of hotel units and suggests operational improvements
Manage RMS booking system to ensure the pricing structure is correct and all guest requests have been met
Requirements
Previous motel, hotel, hospitality, or customer service experience
Strong communication and organisational skills
Basic computer skills
Ability to work independently
Qualified and friendly attitude
Valid driver's licence preferred
Your salary will be commensurate with your experience and please only apply if you have full time working rights in Australia.
Please submit your resume and a brief cover letter outlining your experience and suitability for the role.

📌 Motel Manager (Bunbury)
🏢 j-Corp Resort Services
📍 Bunbury