Located in Cairns City QLD, Samba Bowl is a self-serve premium açai and frozen yogurt business currently seeking an experienced and motivated Retail Supervisor to join their team.
Key Responsibilities:
Ensuring customers receive prompt service and quality products
Responding to customer enquiries and complaints regarding products and services
Planning and preparing work schedules and assigning staff to specific duties
Assisting with interviewing, training, supervising, evaluating, and supporting staff performance
Instructing staff on customer service procedures and handling complex customer enquiries
Managing customer returns and determining appropriate action in accordance with company procedures
Monitoring stock levels, conducting stocktakes, and ordering products and supplies
Ensuring products are correctly priced, displayed, and presented
Supervising the day-to-day operation of the store to ensure efficient customer service
Ensuring workplace health, safety,
security, and hygiene procedures are implemented and maintained
About You:
At least 1 year of relevant experience as a Retail Supervisor or in a similar supervisory role
Strong customer service and communication skills
Experience supervising, training, and motivating staff in a rapid-paced retail environment
Good organisational and time management skills
Ability to resolve customer enquiries and complaints professionallyExperience with stock control and inventory management
Knowledge of workplace health, safety, security, and hygiene requirements
Ability to work independently and as part of a team
Positive attitude with a commitment to delivering excellent customer service
Job Type: Permanent / Full-time
Salary: $70,000 - $90,000 per annum
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