About Keystart
Keystart is a progressive, innovative, purpose-driven organisation that delivers real social impact by making the dream of an affordable home a reality for more people. We're proud of our workplace culture, and we prioritise the wellbeing and job satisfaction of our people. We acknowledge and understand the importance of disconnecting from work and believe that our employees have the right to enjoy time off without non-essential work-related interruptions.
About the role
The Senior Service Desk Analyst is responsible for providing advanced technical support and serving as the first point of contact for IT-related incidents, service requests, and technical enquiries. The role also acts as the senior escalation point within the Technology Services team, providing technical leadership, guidance, and support for the resolution of complex issues.
The Senior Service Desk Analyst plays a key role in delivering high-quality IT services by ensuring an exceptional customer experience, mentoring Service Desk team members, and contributing to the continuous improvement of IT services, processes, knowledge management, and operational efficiency. Working collaboratively across the IT team and the broader business, the role helps ensure technology services are delivered effectively, consistently, and in line with agreed service levels.
About You
Minimum 3 years' experience working in a Service Desk or IT Support environment, including experience resolving complex technical issues
Solid technical knowledge of Microsoft products, endpoint devices, mobile technologies and business applications
Experience working with an IT Service Management (ITSM) platform and a solid understanding of ITIL principles




Excellent customer service, communication and stakeholder management skills, with a genuine passion for delivering a positive support experience
The ability to mentor and support other Service Desk team members while working collaboratively across the broader Technology Services team
Some benefits of working at Keystart
At Keystart, we are more than a workplace, we are a community with purpose. Every day, our people help make the dream of an affordable home a reality for more Western Australians.
What makes Keystart unique is our culture of trust, inclusion, and genuine care. We believe that when our people thrive, our customers and communities do too.
We offer meaningful work with real impact, flexibility, and opportunities to grow. Our benefits are designed to support balance, connection, and wellbeing, and include:
Flexible leave options, including wellbeing and volunteering leave
Flexible work arrangements including WFH to support balance and connection
A supportive Social Club and community partnerships with local discounts
Salary sacrifice and corporate private health options
A contemporary Subiaco office close to public transport
At Keystart, your voice matters, your contribution counts, and your purpose helps more people call Western Australia home.




Curious? Like to do things a bit different? Us too!
If this role sounds like you, and you are excited about the prospect of working for an organisation where you can really make an impact, then great! This role is a real opportunity to become part of a team that excels in delivering exceptional customer outcomes, continuously strives for improvement and has fun doing so.
Here at Keystart we celebrate and support inclusion, diversity, and engagement. We pride ourselves on our diverse workforce, valuing different perspectives and unique ways of thinking that drive our growth, collaboration, innovation and scalability.
Keystart always welcomes people from all backgrounds and encourage diversity of age, faith, ability, gender, sexuality and culture, including Aboriginal and Torres Strait Islander peoples. We are proud of our culturally, safe, diverse and inclusive team.
Personal information that you provide to Keystart in response to this job advertisement may be collected and used by Keystart to assess and respond to your application. For further information, you can access our Privacy Policy on our .
Keystart is committed to providing an affordable pathway into home ownership. All Keystart loans have lower entry costs, with our low deposit requirement and no lender's mortgage insurance, so Western Australians can get into their own home sooner.
Keystart is committed to providing an affordable pathway into home ownership. All Keystart loans have lower entry costs, with our low deposit requirement and no lender's mortgage insurance, so Western Australians can get into their own home sooner.
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📌 Senior Service Desk Analyst (Perth)
🏢 Keystart
📍 Perth