When you join Early Start Australia, you'll be part of an allied heath team that's in it together. A local team that's right beside you, supported by leaders who know the work. From small shifts to life-changing breakthroughs, you'll make a positive impact for children, young people, and their families across Australia. With flexibility and support to thrive, you'll continue to grow and build a meaningful career, your way.
What you'll do at our Durack clinic:
Client Administration & Care Coordination
Coordinate client appointments and therapy support activities in collaboration with therapists, administration, and leadership teams to optimise therapist travel time, therapy hours, and administrative efficiency
Respond promptly to changes in therapist availability and ensure schedules are accurately updated within the Practice Management System (PMS)
Facilitate continuity of care by rescheduling sessions, converting appointments to telehealth, or coordinating therapy support activities in place of cancellations
Conduct client welcome and onboarding calls, gathering relevant health, psychosocial, and risk-related information to support safe and effective service delivery
Ensure NDIS plans are obtained and stored appropriately, or clearly documented where families choose not to provide plans
Operational Oversight & Systems Management
Monitor and action administration task queues and shared inboxes, completing tasks directly or delegating appropriately to administration and therapy team members
Oversee appointment completion, accurate invoicing,



and service delivery summaries in alignment with NDIS, Medicare, and private funding requirements
Generate, amend, and manage therapy plans and formal documentation in accordance with organisational processes and funding model requirements
Prepare and distribute PMS reports to therapists and leadership, providing accurate insights into caseloads, productivity, and client data
Compliance, Reporting & Quality Assurance
Adhere to nationally consistent administrative and clinical support processes communicated via training, the Knowledge Hub, and leadership communications
Maintain strict privacy and confidentiality in line with organisational policies and legislative obligations
Ensure incidents, complaints, risks, and hazards are identified, documented, and escalated appropriately
Workplace Health, Safety & Organisational Responsibilities
Comply with and promote work health and safety, child safe environments, cultural competence, and emergency procedures
Actively participate in risk identification, assessment, and prevention activities
Take reasonable care for personal safety and the safety of others, follow safe work practices, attend WHS consultations, and report hazards or incidents promptly
What you'll bring:
Highly developed organisational skills with the ability to prioritise tasks and work at a quick pace to meet deadlines, with flexibility to re-prioritise as needs change
An empathetic capacity with the ability to listen patiently, respond appropriately, make risk assessments, escal**...**
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📌 Administrator - (Therapy Coordinator) (Townsville)
🏢 Advanced Personnel Management
📍 Townsville