Organise with purpose—support the community. Strengthen our impact.
The Indigenous Consumer Assistance Network Ltd (ICAN) is seeking a motivated and detail-oriented Administration Officer to join our team in Cairns. This role is central to ensuring smooth operations across ICAN's business units and supporting the delivery of high-quality services to clients, students, stakeholders and the community.
About ICAN
ICAN is a not-for-profit organisation committed to "Empowering Indigenous Consumers." We provide consumer education, advocacy, and frontline financial counselling assistance for Aboriginal and Torres Strait Islander peoples across Australia.
Our subsidiary, ICAN Learn, delivers nationally recognised training, education and leadership development across the community services, financial counselling, capability and resilience sectors.
Working with ICAN means contributing to powerful outcomes, cultural integrity, and community-led solutions.
About the Role
The Administration Officer reports to the General Manager and provides cross-organisational administrative support. You will be the first point of contact for many of ICAN's enquiries and a key support for staff and trainers across ICAN and ICAN Learn.
This role is ideal for someone who thrives on organisation, communication, and variety in their daily work.
Key Responsibilities
Respond to ICAN and ICAN Learn enquiries by phone and email, including answering all incoming calls, transferring calls and recording accurate messages
Provide administrative support across the client and student journey
Take accurate minutes for team meetings and stakeholder meetings
Undertake data entry, maintain records, and support reporting requirements
Assist with invoicing and financial administrative processes in collaboration with the ICAN Support team




Provide administration support to ICAN's management team
Coordinate general office management, including ordering stationery and supplies
Arrange staff travel and accommodation
Monitor ICAN's social media channels
Support content creation, publishing and maintaining the social media calendar
Assist with Client Authorisation Forms and data collection tasks
Provide data entry support to team members as needed
Ensure compliance with relevant codes, legislation and organisational procedures
Who You Are – Selection Criteria
To be considered for this position, applicants should address the following selection criteria in their application:
1. Qualifications & Experience
Demonstrated experience in an administration role, ideally within the training or community services sector
2. Skills, Knowledge & Expertise
Excellent verbal and written communication skills, with strong emotional intelligence
Moderate-level computer literacy, including Microsoft Office and Microsoft Teams
Ability to learn and navigate current software, data collection and reporting systems
Understanding of compliance, reporting and audit preparation requirements
Ability to work effectively both independently and within a team
Willingness to learn about and engage with Indigenous cultural protocols
Interest in the financial counselling, capability and community services sectors
Robust problem-solving skills including the ability to analyse issues and develop solutions
Outstanding organisational and time-management abilities
What We Offer
5 weeks annual leave
Early finish Fridays - paid for 38 hours while working ***** hours
A supportive team environment, guided by cultural integrity and community impact
Professional development opportunities
The chance to contribute to meaningful work improving access, equity and empowerment for Indigenous consumers across Australia
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📌 Administration Officer (Cairns)
🏢 Indigenous Consumer Network
📍 Cairns