Deliver reliable Level 2 support across Corporate IT services and workplace technology
Help plan and deliver small to medium IT projects end-to-end
Be part of a highly collaborative Melbourne based team, working together from our CBD office 3 days a week
Deliver reliable Level 2 support across Corporate IT services and workplace technology
Help plan and deliver small to medium IT projects end-to-end
Be part of a highly collaborative Melbourne based team, working together from our CBD office 3 days a week
Write your story with a career at Zip
Join Zip's Technology function, responsible for building and maintaining seamless, secure and sustainable platforms that enable customers to shop with confidence and merchant partners to grow their brands.
As an IT Operations Engineer in our Corporate IT team, you'll help Zipsters get the most from the technology they use every day. You'll work in a hands-on environment where strong technical problem-solving, clear communication and practical continuous improvement are equally important. This role suits someone who enjoys taking ownership, working directly with people across the business and finding better ways to deliver reliable, secure and user-friendly IT services.
What You'll Own
Provide Level 2 support for incidents, service requests and technical escalations
Be the primary in-person contact for Service Desk in the Melbourne office
Administer and support workplace technologies including Microsoft 365, Google Workspace, Entra ID, Intune, Jamf and enterprise SaaS platforms
Develop scripts, automations and AI-assisted workflows to improve efficiency and reduce manual work
Troubleshoot recurring issues and implement sustainable solutionsDeliver small to medium IT projects from planning through implementation
Coordinate vendors, stakeholders and internal teams to deliver workplace technology initiatives
Create and maintain technical documentation, knowledge articles and standard operating procedures
Build strong relationships with employees through clear communication and excellent customer service
Coach and support Service Desk analysts (L1) through technical guidance and knowledge sharing
Partner with Security,



People Operations and wider business teams to deliver reliable technology services
What You'll Bring To The Team
Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you're a great fit with our four Values, and have a desire to learn and grow. So whether you meet some or all of the desirable attributes below, we'd still love to hear from you.
Experience supporting enterprise IT environments across Windows, macOS and cloud-based workplace technologies
Hands-on experience with Google Workspace, Microsoft 365, Entra ID, Intune and Jamf
Experience automating operational tasks using PowerShell, Python or Bash
Experience using AI-assisted tools to improve troubleshooting, scripting, documentation and service delivery
Robust troubleshooting skills across endpoints, identity, collaboration tools and enterprise applications
Hands-on experience with IT service management platforms such as Jira Service Management or ServiceNow
Experience delivering small to medium IT projects and managing vendors and stakeholder relationships
Working knowledge of networking fundamentals, including DNS, DHCP, TCP/IP and VPNs
Strong communication, customer service and stakeholder management skills
A mindset that embraces AI and new tools to adapt, learn, and grow
An aptitude for identifying and managing risks, understanding that we are all leaders at Zip
Our values in your DNA: Customer First, Own It, Stronger Together, and Change the Game
What You'll Get In Return
As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.



Zip is a place where you'll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen. Zipsters tell us these are just some of the best things about working here. You'll also receive:
25 days paid leave annually, including birthday leave and quarterly wellbeing days
16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
Family support policies including miscarriage bereavement leave and domestic violence leave
Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our Wellbeing platform Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
2 days paid volunteering leave, 2 days study leave and 2 days religious or cultural leave per year
Fee-free Zip products, and discounts with Zip merchant partners
Team social events, epic offices, free breakfast daily, and weekly free lunches
Be a part of a team that reflects the diversity of our customers
We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique. Equally, we're committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.
And finally...get to know us
Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products. Operating in two core markets - Australia and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants. We're proud to be a values‐led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.
#J-*****-Ljbffr

📌 It Operations Engineer (Melbourne)
🏢 Zip Co
📍 Melbourne