Why you will love Working Here
Getting older can mean giving up a lot, your home, your routine, your sense of independence. We don't think it should.
With more than 800 team members and 200 volunteers, we're here to help people keep living the life they love, with reliable in-home and community care, a local team who knows the neighbourhood, and the kind of support that always has time for a cuppa and a chat.
And we look after our team the same way. We offer real support, meaningful recognition, and rewards that reflect the difference you make every day.
Here's what you can expect:
Clear, supported career pathways and training to help you grow
Full induction and buddy shifts
Branded workwear
Not-for-profit salary packaging ($15,900 per annum)
Leave loading to make your time off even more rewarding
Flexible and hybrid working options
Employee referral reward program - because good people know good people
Fitness Passport - access to gyms and wellness facilities
Employee Assistance Program - confidential support when you need it
QLeave - portable long service leave that recognises long-term care work
What you'll be doing
As a Triage Scheduler, you will play a critical role in managing incoming aged care assessment referrals and supporting efficient service delivery.
You will be responsible for the initial triage and prioritisation of referrals, ensuring customers are directed to the most appropriate assessment pathway.
You will coordinate workflows by allocating assessment tasks via digital systems (Power App), maintaining visibility of workloads, and ensuring timely, equitable access to services.
Key Responsibilities
Review and triage incoming referrals to determine appropriate assessment pathways
Assess eligibility for aged care services and escalate where required
Allocate assessments to assessors, ensuring balanced workloads and KPI adherence
Monitor workflow, track progress, and identify bottlenecks or resourcing issues
Maintain accurate records and data across systems in line with policy and guidelines




Collaborate with internal stakeholders to support timely, high-quality service delivery
Use dashboards and reporting tools to optimise workflow and performance
Contribute to continuous improvement of triage and allocation processes
As required, conduct assessments or support plan reviews via phone, telehealth, or in person
This is a Permanent Full-Time position, working Monday to Friday.
You'll thrive in this role if you
Bring warmth, professionalism, and clinical insight to every interaction
Hold a tertiary qualification in a health-related discipline (e.g. nursing, OT, physio, social work) and current AHPRA registration or eligible to be part of a relevant professional association.
Have a strong understanding of the Aged Care Act and aged care pathways
Communicate clearly and kindly, especially when navigating complex or urgent situations
Are confident using technology, including the My Aged Care portal
Work well independently but thrive in a collaborative team
Are flexible, responsive, and ready to adapt to changing needs
Hold a current First Aid & CPR certificate, driver's licence, and are willing to use your own vehicle for work
Have experience working across cultures and with vulnerable communities
Belonging Starts Here
We believe real care starts with real belonging. That means creating a workplace where everyone - no matter their background, culture, or story - feels seen, respected, and secure to be themselves.
We welcome applications from First Nations people, the LGBTIQA+ community, people with disabilities, and those from culturally diverse backgrounds. Your story matters here.
Apply
If you're ready to be part of something that truly matters - we'd love to hear from you. Apply online today and start your career with heart!
"We proudly work across the lands of the Gubbi Gubbi (Gub-bee Gub-bee), Turrbal, Yuggera, Darumbal, Butchulla (Batjala) & Taribelang Bunda peoples, and extend our respect to all Aboriginal and Torres Strait Islander peoples and communities. We are committed to creating a culturally safe, inclusive and welcoming workplace for all."

📌 Triage Scheduler (Queensland)
🏢 Suncare Community Services
📍 Queensland