The
opportunity
As
the Concierge – Customer Service Officer, you will be the first
point of contact for residents, families, visitors and
stakeholders, creating a warm, welcoming and professional
experience. Based across our residential care homes and
administration environments, you will play a vital role in
supporting the day‐to‐day operations through reception and
administrative services.
Working closely with site leadership, you will ensure smooth
front‐of‐house operations while supporting a range of clerical and
administrative functions. This includes managing communications,
coordinating appointments, maintaining records, and assisting with
financial and operational processes.
This role is ideal for someone who thrives in a people-focused
environment, is highly organised, and takes pride in delivering
exceptional customer service. Your ability to multitask, remain
approachable, and maintain attention to detail will be key to
success.
What
you
'
ll
bring
Essential:
At least 2 years previous experience in office
administration
Demonstrated knowledge of office procedures including cash
handling and data entry
Computer skills to intermediate level including the use of
MS Office applications
Demonstrated knowledge of computer hardware and basic
trouble shooting skills
Demonstrated high level of oral, written and interpersonal
skills
Ability to work autonomously and as an effective team
member
Demonstrated customer service skills




An affinity with older people
Current NSW drivers licence
Understanding of WHS, equity and privacy principles
Desirable:
Tertiary qualification in office
administration
What we
offer:
Part-Time Position | average 11 hours per week
Roster Requirement to work - Week 1 - Friday ******** &
Saturday *********, Week 2 - Saturday *********
Opportunity to be the face of a purpose-driven
organisation
Not for profit salary packaging. Take advantage now and pay
up to $18,550 less tax per year — meaning more money in your
pocket
Career break schemes, additional purchased leave and
more
Commitment to on-going qualified and career
development
24/7 access to mental, physical, social and financial
support via the LifeWorks app
JOIN US
AND BE THE
DIFFERENCE
We encourage Aboriginal and Torres Strait islander people,
workers of all abilities, ages and people from culturally and
linguistically diverse backgrounds to apply and join our
community.
Are you keen? Then don't delay applying. We review applications
as we get them and will close the vacancy once we find the right
person.
Got questions? You can contact ****** but
please don't send applications through email – we can't accept
them.
If successful, you may be asked to do a medical, National
Criminal History Check or NDIS Worker Screening Check, and provide
references.
Attachments:
- Customer Service Officer PD.pdf

📌 Concierge | Links (Wollongong)
🏢 Warrigal
📍 Wollongong