Downs Office Equipment & Supplies Pty Ltd
Downs Office Equipment & Supplies is a successful, market-leading business in Office Equipment, Office Supplies and Office Furniture, founded in **** and proudly operating from Toowoomba.
We are currently seeking a reliable and versatile team member to join our Office Supplies & Furniture Division in a broad customer service and operations role.
This is a hands-on position that combines customer service, retail support, warehouse operations, deliveries and furniture assembly activities. No two days are the same.
The role is designed for someone who enjoys variety, likes helping customers and is equally comfortable working at a counter, on the phone, in a warehouse or assisting with deliveries and installations.
The position is generally worked during normal business hours, however flexibility may occasionally be required to support operational requirements, deliveries, furniture installations or other business activities.
Key Responsibilities
• Responding to customer enquiries by phone, email and in person
• Processing customer orders accurately and efficiently
• Assisting customers with product enquiries and product selection
• Preparing quotations and following up customer enquiries
• Maintaining presentation standards within the retail showroom
• Picking, packing and preparing customer orders
• Receiving incoming stock and processing goods receipting
• Assisting with stock control, stock replenishment and stocktakes
• Preparing deliveries and freight consignments
• Undertaking customer deliveries as required
• Assisting with office furniture assembly and installation activities
• Maintaining warehouse organisation and housekeeping standards




• Supporting operational activities across the Office Supplies & Furniture Division
• Working in accordance with company policies, safe work practices and workplace health and safety requirements
What We Offer
• A stable, long-term position with a well-established local business
• Structured training across products, systems and procedures
• Variety across customer service, retail, warehouse and operational activities
• A supportive and practical team workplace
• Opportunities to develop broad operational and product knowledge
• The chance to work within a respected regional business that has served local customers for over 60 years
About You
• Previous experience in customer service, retail, warehouse, logistics, trade supply, furniture, hardware or similar industries would be advantageous
• Strong communication and customer service skills
• Positive attitude and willingness to assist wherever required
• Reliable, organised and able to work as part of a team
• Comfortable working in both customer-facing and operational environments
• Positive attention to detail and ability to follow procedures
• Basic computer skills
• Ability to undertake the physical requirements of the role, including lifting, moving stock, furniture assembly and general operational activities
• Current driver's licence highly regarded
• Forklift licence advantageous but not essential
• Commitment to safe work practices and workplace health and safety requirements
If you enjoy variety, take pride in providing excellent customer service and are looking for a long-term opportunity within a successful Toowoomba business, we encourage you to apply.
Downs Office Equipment & Supplies is an equal opportunity employer and welcomes applications from suitably qualified candidates.

📌 Customer Service & Operations - Office Supplies And Furniture (Queensland)
🏢 Downs Office Equipment & Supplies
📍 Queensland