About the role
Abbots and Kinney is seeking a highly motivated and experienced Cafe Operations Manager to join our dynamic team in our Adelaide cafe. As the Cafe Operations Manager, you will be responsible for overseeing the day-to-day operations of our bustling cafe, ensuring exceptional customer service and efficient workflow. This is a full-time position based in our Adelaide location.
What you'll be doing
Manage all cafe operations, including staff scheduling, inventory control, and financial reporting
Provide strong leadership and mentoring to the cafe team, fostering a positive and productive work environment
Develop and implement efficient systems and procedures to optimise cafe performance
Monitor and analyse key performance indicators to identify areas for improvement
Ensure compliance with all health, safety, and food hygiene regulations
Collaborate with the management team to develop and execute marketing and promotional strategies
Handle customer inquiries and complaints in a professional and timely manner
Implement and manage strategic systems to help improve business efficiency and productivity
What we're looking for
Minimum 2 years of experience in a cafe or restaurant operations management role
Solid leadership and people management skills, with the ability to motivate and inspire a team
Excellent communication and interpersonal skills, with a focus on customer service
Proficient in financial management, including budgeting, cost control, and reporting
Thorough understanding of food safety and health regulations
Proven experience in implementing operational efficiency and process improvement initiatives
Passion for the hospitality industry and a commitment to delivering exceptional customer experiences
What we offer
At Abbots and Kinney, we believe in fostering a positive and inclusive work environment. We offer a competitive salary, opportunities for career advancement, and a comprehensive benefits package that includes:
Attractive remuneration and performance-based bonuses
Comprehensive health and wellness benefits, including discounts on our products
Professional development and training opportunities
Flexible work arrangements and work-life balance initiatives
Option to invest and become a forward operating partner
About us
Abbots and Kinney is a leading cafe and bakery brand known for our commitment to quality, innovation, and exceptional customer service. Since our inception in ****, we have grown to become a beloved destination for food enthusiasts across Adelaide. Our mission is to provide our customers with a unique and memorable dining experience, and we are proud to be a part of the vibrant local community.
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