Job Description
Westpac – Product Manager (Mortgage Products)
Excellent Salary + Bonus + Benefits
At Westpac, we're committed to helping Australians achieve their home ownership goals while ensuring our products deliver strong customer outcomes, operational excellence and regulatory compliance.
We're looking for experienced Product Managers to join our
Product Management & Governance
team, where you'll play a critical role supporting the performance, governance and continuous improvement of our Home Lending products.
Why join us?
Permanent & 13-month secondment opportunities available
Work with some of Australia's largest and most important mortgage products
Drive meaningful outcomes for customers through product governance and transformation
Be part of a team that influences product strategy, risk management and regulatory outcomes
Collaborate with senior stakeholders across Product, Risk, Operations and Technology
Build your expertise in product management within one of Australia's leading financial institutions
What's the role?
As a Product Manager, you'll help shape, maintain and improve Westpac's mortgage product portfolio. You'll work across product governance, regulatory obligations, customer outcomes, operational effectiveness and risk management to ensure our products continue to deliver value for both customers and the business.
You'll play a key role in identifying opportunities for improvement, supporting product initiatives, managing risk and ensuring regulatory requirements are met while helping drive positive customer experiences.
How will I help?




Depending on the role, you will:
Support the management and governance of Westpac's mortgage product portfolio, balancing customer outcomes, regulatory obligations and commercial value for the bank
Lead or contribute to product reviews, governance forums and regulatory obligations
Analyse product performance, customer outcomes and emerging risks and weigh these against commercial impact to inform decisions
Drive remediation activities and continuous improvement initiatives
Partner with Risk, Compliance, Technology and Operations teams to deliver product enhancements
Support system changes, incidents, issue resolution and customer outcomes
Manage regulatory communications, reporting and governance requirements
Contribute to the successful delivery of key business and customer initiatives, including interest rate and bank-initiated repayment changes
What do I need?
Product Management experience preferred within Banking, Financial Services or a heavily regulated industry
Intellectual curiosity, with a track record of asking the right questions and consistently delivering to a high standard
Strong understanding of risk, governance and compliance frameworks,



and how they apply to a product portfolio in practice
Ability to analyse data and identify product improvement opportunities
Experience working across multiple stakeholder groups with competing priorities, and the judgement to balance their views to reach the right outcome.
Strong problem-solving, communication and influencing skills
Customer-focused mindset with a passion for delivering positive outcomes
Experience within Home Lending, Mortgages or Consumer Banking highly regarded
Our Promise to You
We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal.
Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
A variety of leave options including Culture, Lifestyle and Wellbeing leave
Tailored learning and development opportunities to help grow your career
Adaptable and supportive working arrangements
Opportunities to give back through our volunteering initiatives
We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the 'Diversity, Sustainability and Flexibility' section.
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📌 Product Manager (Sydney)
🏢 Westpac Group
📍 Sydney