Receptionist & Housekeeping Supervisor Bay Village Tropical Retreat Stratford, Queensland, Australia
The Receptionist will be the first point of contact for guests and clients and will be responsible for delivering a high standard of customer service and supporting the smooth operation of the front office.
Receptionist Duties
Greeting and welcoming guests and directing them to the appropriate person or room
Frontline Customer Service including check-ins and check-outs
Handling guest enquiries, requests and complaints in a skilled manner and attending to all guest requirements
Operating a busy reservations desk, including phone, email, online and walk-in reservations
Processing accommodation and restaurant bookings
Supporting general front office operations
Receptionist Skills, qualifications and experience required
Diploma of Hospitality or equivalent qualification
At least 1 year of relevant experience as a receptionist or in a similar customer service role
Strong customer service and communication skills
Intermediate computer skills, including Microsoft Excel and Word
Attention to detail and ability to work under pressure
Well-presented, confident and self-motivated
Passion for tourism/hospitality
Previous experience using a hotel reservation system, preferably RoomMaster, is desirable
Flexibility to work on a rotating roster, including weekends and public holidays
Housekeeping Supervisor
The Housekeeping Supervisor will be responsible for ensuring the smooth operation of the housekeeping department during the relevant shift.



The role includes supervising housekeeping staff and ensuring that guest rooms and public areas are maintained to a high standard.
Housekeeping Supervisor Duties
Supervising and inspecting the day-to-day work of housekeeping staff
Allocating rooms and duties to housekeeping team members
Ensuring rooms and public areas are cleaned and presented to the required standard
Coordinating housekeeping staff during shifts to meet daily deadlines
Checking rooms and releasing rooms on time for guests
Attending to guest enquiries, requests and complaints
Liaising with maintenance and front office departments
Monitoring laundry and garbage disposal as required
Training housekeeping team members where required
Ensuring workplace health and safety procedures are followed
Assisting with housekeeping rosters and budget controls where required
Housekeeping Supervisor Skills, qualifications and experience required
Certificate III or at least 1 year of relevant experience in housekeeping, hotel accommodation services or a similar hospitality environment
Previous supervisory or team leader experience is highly regarded
Ability to supervise, train and coordinate housekeeping staff
Strong attention to detail and commitment to high presentation standards
Good communication and problem-solving skills
Ability to work under pressure and meet operational deadlines
Knowledge of workplace health and safety procedures
Flexibility to work on a rotating roster, including weekends and public holidays
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📌 Receptionist & Housekeeping Supervisor (Cairns)
🏢 Bay Village Tropical Retreat
📍 Cairns