BE THE DIFFERENCE At AIA we do things differently to make a healthy difference in people's lives. That difference starts with every individual at AIA. We provide an environment and culture that helps our people live well and enjoy a meaningful life, at work and at home. We're serious about helping people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. If you want to make a healthy difference everyday - for yourself and others - then we want to hear from you.
The Opportunity:
Join AIA in delivering on our purpose, vision and strategy by providing exceptional service to our clients.
In this role, you will manage and assess death benefit claims in line with fund rules, legislation and trustee discretion. A key part of the position involves facilitating and evaluating claim assessments, including reviewing submissions from potential beneficiaries, to ensure fair and compliant distribution of benefits. You will play an important role in delivering high-quality, timely support to members and their beneficiaries.
This is fantastic Opportunity to kickstart your career in Life Insurance.
Successful candidates will be provided with a career pathway to progress within one of Australia's largest Insurance Claims teams.
To do this successfully you will:
Experience in superannuation, insurance or financial services, ideally with a background in claims assessment
Knowledge of superannuation death benefit regulations and claim staking processes
Strong analytical and critical thinking skills to deliver fair and balanced decisions
Exceptional attention to detail and confidence in managing complex documentation
Excellent communication and interpersonal skills, with a compassionate and professional approach
Proficiency in workflow management platforms, claims systems and MS Office
RG146 compliance or other relevant financial services qualifications (highly regarded)
Legal or paralegal experience,



particularly in estate or trust law (advantageous)
Previous experience working with trustees or within a trustee office setting (preferred)
Successful applications will have:
Experience managing claim staking portfolios and assessing superannuation death benefit claims in line with policies and regulations
Ability to prepare clear, empathetic communication, including complex information and adverse decisions
Strong stakeholder engagement skills to liaise with claimants, legal representatives and internal teams
Focus on delivering excellent customer experience, efficiency and quality outcomes
Capability to maintain accurate records, manage risk and adhere to policies and compliance requirements
Skills to prepare trustee recommendations with transparency and fairness
Commitment to continuous improvement and supporting audit, performance and industry standards
Why choose AIA:
At AIA, we've made a promise to help people live healthier, longer, better lives - and it starts with our own people. Access world-class training and development to grow your skills. Explore career development through internal mobility opportunities. Work for a business that helps millions of Australians and make a difference every day. Enjoy additional leave days each year to recharge and refresh. Benefit from health and wellbeing initiatives that truly support you. Be part of a supportive and inclusive team culture.
We also offer unique perks that make AIA a great place to work: AIA Vitality program and partnerships with Fitness First, BFT, Virgin Active, Endota and more.
Employee Share Purchase Plans to invest in your future




Social and wellbeing activities like Run Club, Engagement Committees and Social Clubs
Access world-class training and development to grow your skills
Explore career development through internal mobility opportunities
Work for a business that helps millions of Australians and make a difference every day
Enjoy additional leave days each year to recharge and refresh
Benefit from health and wellbeing initiatives that truly support you
Be part of a supportive and inclusive team culture
At AIA Australia, we're proud to guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group - our ambition is to engage one billion people to live Healthier, Longer, Better Lives by ****. Lots of companies say they're different. What makes us truly different at AIA is the difference we make in people's lives. We're proud that this difference has been recognised in the **** ANZIIF Awards, where we were named Life Insurance Company of the Year. AIA Financial Services is a subsidiary of AIA Australia. AIA is different. Are you?
At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we've been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by ****.
If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA.
#J-*****-Ljbffr

📌 Case Manager (Sydney)
🏢 Aia Hong Kong And Macau
📍 Sydney