Information Technology Technician doorstepIT•Newcastle, New South Wales, Australia
IT Field Technician — Casual
Doorstep IT | Multiple Locations Across NSW
Commencement: 1 September ****
About Doorstep IT Doorstep IT is a rapid-growing Australian IT support company bringing expert, friendly tech help directly to homes and businesses. We make technology stress-free — arriving at our customers' doorsteps ready to diagnose, fix, and educate. We're now expanding our technician network across New South Wales and are looking for passionate IT professionals to join our team.
Locations
We are hiring in the following areas: Sydney Metro: Blacktown · Bondi · Chatswood · Eastern Suburbs · Liverpool · North Sydney · Northern Beaches · Parramatta · Sutherland Shire · Sydney CBD Hunter & Central Coast: Gosford · Erina · Lake Macquarie · Maitland · Newcastle · Port Stephens · Raymond Terrace · Tuggerah · Wyong Illawarra & South Coast: Kiama · Shellharbour · Wollongong Regional NSW: Bathurst · Orange · Tamworth · Wagga Wagga Applicants must reside in or near their preferred location(s) and have their own reliable vehicle.
What You'll Be Doing
Attending customer homes and business sites to diagnose and resolve hardware and software issues
Repairing laptops, desktops, printers, and peripheral devices
Setting up and troubleshooting networks, Wi‐Fi, and NBN connections
Performing data recovery, backup configuration, and storage solutions
Installing and configuring software, operating systems, and security tools
Setting up smart home devices, AV equipment, and connected devices
Delivering cyber security advice and solutions to residential and SMB clients
Documenting job notes, parts used, and outcomes through our technician app
Providing clear,



jargon‐free communication to customers throughout every visit
What We're Looking For
CompTIA A+ certification (current and valid)
+1A valid Australian driver's licence and reliable personal vehicle
Strong troubleshooting skills across Windows and macOS environments
Excellent communication and customer service skills
Ability to work independently and manage your own schedule
Smartphone compatible with our technician platform (iOS or Android)
Preferred (not essential — both experience levels welcome)
CompTIA Network+, Security+, or equivalent certifications
Cisco (CCNA), Microsoft (MCP/MCSA), or similar vendor certifications
Diploma or degree in Information Technology, Computer Science, or related field
Experience with NBN installation, smart home, or AV setup
Prior field technician or IT support experience
What We Offer
Flexible casual hours — work shifts that suit your lifestyle
A growing customer base with consistent job flow from day one
A modern, intuitive technician app for job management and invoicing
Real‐time job dispatch and live support from our coordination team
Opportunity to grow with the business as we scale nationally
A team that values technical excellence and genuine customer care
Competitive pay rate — discussed and confirmed at interview
About You
You're someone who genuinely enjoys solving problems and helping people. You take pride in your work, communicate clearly with non‐technical customers, and can represent the Doorstep IT brand with professionalism and warmth. Whether you're early in your IT career or an experienced field tech, if you have your CompTIA A+ and a passion for hands‐on IT support, we'd love to hear from you.
Doorstep IT is an equal opportunity employer.
We welcome applications from candidates of all backgrounds, experience levels, and abilities.
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📌 Information Technology Technician (Newcastle)
🏢 doorstepIT
📍 Newcastle