Company Description
Ibis budget Canberra is looking for a natural born leader to assist the General Manager with the everyday running of the hotel operation. The ideal candidate for the role is someone who thrives in a fast-paced environment, is not afraid to be hands-on, ambitious, motivated, and has had previous experience in a Front Desk or management role.
Job Description
Responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.
This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:
Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
Manage and supervise tasks of staff to ensure that highest quality service is delivered and department standards are met.
Review and implement Procedures
Communicate with Hotel Manager on all matters regarding guest services & hotel operations.
Supervise shift handover procedures.
Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
Provide management presence at all times by assisting with the handling of guests' needs and complaints tactfully and efficiently.
Please note this role requires you to live on site 4-5 nights on call with accommodation and utilities included.
Qualifications
Experience in an Assistant Manager role or similar role.
Excellent customer service skills and enjoy creating memorable moments for guests
Able to thrive in a dynamic and fast paced environment
Strong analytical and problem-solving skills
Strong operational leadership with a business mindset
Experience in Opera PMS/Opera Cloud desirable
Additional Information
What is in it for you:
ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
Become a Heartist and work in an setting where we encourage you to bring your real self to work, unleash your creativity and have fun.