Company Description
As the flagship hotel for the Mercure brand within Australia we invite you to belong to something bigger. We are a big hotel, looking for some big talent! With 517 refurbished rooms, 10 conference rooms, and multiple food and beverage outlets, the Concierge Team is on the lookout for
Full Time
Concierge Team Leader
.
Job Description
Are you an expert at creating unforgettable first impressions? Do you thrive in hospitality and love engaging with people? Do you naturally lead by example?
Mercure Sydney is on the lookout for a
Concierge Team Leader
to become part of our energetic and welcoming team.
Your responsibilities will include:
Providing outstanding, personalised, and engaging service to make every guest feel at home.
Serve as Mercure Sydney's brand ambassador, delivering expert local insights and tailored recommendations to elevate the guest experience
Curate exceptional concierge services, ensuring seamless arrivals and personalized recognition for VIP guests
Collaborate closely with Front Office leadership to support smooth daily operations and guest satisfaction
Train, mentor, and motivate the concierge team to consistently provide outstanding, guest-focused hospitality
Contribute to revenue generation through strategic service offerings and upselling opportunities
Champion a service-first culture, creating memorable experiences at every guest interaction




Assist the porters in delivering guest's luggage to and from the guest's room on arrival and departure
Ability to lift, push and pull large objects up to 23kgs
Qualifications
Proven background as a Concierge or Concierge Team Leader within a midscale hotel environment
Outstanding guest service abilities, excellent communication skills, and fluency in English
Friendly, guest-focused demeanor with a genuine passion for providing assistance and creating memorable experiences
Skilled in Microsoft Office and Opera systems, with demonstrated strengths in analysis, problem-solving, and multitasking
Effective team leader with a talent for motivating, guiding, and developing staff to achieve high performance
Additional Information
Why Choose Us:
Great location at Mercure Sydney – close to all forms of public transport
The Team! You will be supported and working with a close-knit & fun team
Worldwide accommodation and dining discounts with Accor plus half price staff meals & up to two free barista coffees a day
Access to Accor training programs using industry-leading platforms
Access to our Employee Assistance Program for overall wellbeing
In office car park available at a discounted rate
Join us and be part of a company that values your expertise and supports your growth while delivering outstanding guest experiences.
Ready to shape the future of hospitality revenue management? Apply now and help lead our portfolio to new heights!

📌 Concierge Team Leader (Sydney)
🏢 AccorHotel
📍 Sydney