Company Description
Mercure Perth & Ibis Perth are centrally located in the heart of Perth city, close to major shopping, entertainment, and nightlife areas. Our hotels offer a combined 431 rooms (Our Ibis Hotel has just completed a major refurbishment).
Job Description
As the
Cluster
Reservations Manager
, you will be responsible for managing the daily operations of the reservations team to ensure exceptional service delivery and optimize occupancy rates. Key responsibilities will include:
Overseeing reservations operations, including booking processes, group reservations, and room allocation
Ensuring guest inquiries and bookings are handled efficiently and courteously
Analysing occupancy trends and collaborating with revenue management to maximize room revenue
Training, mentoring, and managing the reservations team to achieve performance goals
Liaising with front office and sales departments to ensure a seamless guest experience
Assisting with VIP and special request arrangements
Maintaining accurate records of guest preferences and booking details
Prospecting and converting group leads for the business and ensuring group room night budgets are met
Increase conversion on group leads and business base for the hotels
You will demonstrate a proactive approach to service and an ability to foster an engaging and positive team setting.
Qualifications
The ideal candidate will have prior experience in a similar role within the hospitality industry, along with:
Strong leadership and organisational skills with a focus on guest satisfaction
Excellent verbal and written communication abilities
Proficiency in hotel property management systems (PMS) a strong working knowledge of Opera Cloud is highly desirable.
Strong analytical skills and attention to detail
A customer-focused mindset with a passion for providing memorable guest experiences
Additional Information
Our commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
What is in it for you
:
Employee benefit card offering discounted rates at Accor properties worldwide
Access to learning and development programs through Accor Academies
Career advancement opportunities within Mercure & Ibis Perth and globally across Accor's extensive network
Opportunity to make a difference through our Corporate Social Responsibility initiatives