Company Description
Our Hotel
At AccorHotels, we are passionate about ensuring our guests and colleagues feel welcome and valued and take every opportunity to create an unforgettable experience.
Novotel Perth Langley is located within the Perth CBD, with sensational views of the Swan River. Offering 256 well-appointed hotel rooms and suites, multiple food and beverage venues and six conference rooms.
Job Description
Job Description
Inspiring and engaging. As an Assistant Manager, you will show your leadership and interpersonal strengths to maximize the rooms operations, and ensure an exceptional guest journey.
What you will be doing:
Lead and manage all aspects of the front office department and ensure all service standards are followed with friendly and engaging service
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
The Assistant Manager in the absence of the Rooms Division Manager and or General Manager is responsible for the day to day operations of the hotel across all departments
Drive loyalty sign ups in line with Accor Hotels regional targets, Hotel specific targets and associated initiatives
Taking initiative to ensure that interactions with our guests are positive and productive
Providing guidance, supporting training and leading the Front Office team
Assisting with check-in and check-out of guests, ensuring all procedures are adhered to
Assisting other areas of the hotel during peak times when needed
Being responsible for the health and safety of all patrons, guests and staff members




Implementing supporting agreed upon Revenue Management strategies and practices
Work across Mornings, Afternoons and overnights based on hotel operations and demands
Qualifications
Your experience and skills include:
An ability to make "sparkle moments" to our guests and your natural bright and bubbly customer service style is what sets you apart from the rest
Have the necessary skills and training for complaint handling
You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security
You have an outcome driven approach to performance and results
You have experience with a PMS System, Microsoft Word and Outlook
Excellent written and verbal communication skills
Unlimited work rights in Australia
Additional Information
In addition to the prospect to grow and develop your career potential, we provide duty meals and discounts in over 100 countries with AccorHotels and our partners.
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.
What you will enjoy
Work Your Way - We adjust to your lifestyle and meet you where you are
Learn Your Way – Personal development plans and career progression
Incredible staff discounts across all Accor properties and restaurants (worldwide!)
Gain amazing exposure working with a leader in the industry
Career progression and diversification will be a dream with the hundreds of properties in our portfolio

📌 Assistant Manager (Perth)
🏢 AccorHotel
📍 Perth