Reservations & Customer Service Coordinator
Casey Australia Tours
Full / Part-Time | Tourism & Hospitality | Customer Service
About Us
Casey Australia Tours is a local family owned safari coach tour operator providing memorable travel experiences throughout Australia. We pride ourselves on exceptional customer service and creating unforgettable memories for visitors from around Australia.
About the Role
We are looking for an organised, enthusiastic, and customer-focused Reservations & Customer Service Coordinator to join our tight team based in our O'Connor Depot.
We require between ***** hours per week, based across 4-5 weekdays.
This is a varied role where you'll be responsible for managing reservations, assisting customers with tour enquiries, and ensuring the smooth day-to-day operation of our reservations office. You'll be the first point of contact for many of our guests, making a positive and lasting impression.
The Role has a number of secondary projects to engage with outside of Customer Service. For an interested applicant there is also tour guiding and hosting opportunities.
Reservations Key Responsibilities
Manage tour bookings and and customer records
Respond promptly to customer enquiries by phone and email
Process bookings, payments, amendments, and cancellations
Provide accurate information on tours and travel services
Manage relationships with private groups from initial enquiry through to confirmed booking




Prepare and manage group travel contracts and agreements
Liaise with tour guides and operations staff to ensure seamless service
Assist with general office administration
Deliver exceptional customer service at every interaction
Secondary Project Responsibilities
Identify and establish new partnerships within retail, travel, clubs, community and other local organisations to increase brand awareness and generate new bookings.
Actively seek opportunities to promote our tours through presentations, networking events, travel expos, and community engagement activities.
Identify opportunities to improve profitability and reduce operating costs.
Represent the company at industry events and networking opportunities
Guide local and interstate tours (optional)
About You
Robust attention to detail and accuracy
Strong written and verbal communication skills
Ability to manage multiple priorities and deadlines
Excellent time management and the ability to prioritise completing tasks, especially during busy periods
Strong communication skills and the ability to build positive relationships
Previous experience in the travel or tourism industry would also be beneficial.
Confidence using computer systems, Microsoft Office, and accounting software
A positive attitude and the ability to work both independently and as part of a team
Do not contact our office regarding this position.
Unsuccessful applicants will not be contacted.
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📌 Reservations & Customer Service Coordinator (Western Australia)
🏢 Casey Australia Tours
📍 Western Australia