At JB Hi-Fi, we're more than just one of Australia's largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.
We offer unbeatable value, world-class brands and exceptional customer service across our 300+ store network, online, and in our commercial division, JB Hi-Fi Business.
JB Hi-Fi is the perfect place to
power your career
, and we're excited to hear from you.
Why join JB Hi-Fi?
Rapid paced and exciting
environment where
diversity
is celebrated, and creativity and ideas are
valued
.
Competitive remuneration
to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
Access to exciting
career opportunities
and
comprehensive training and development programs
as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S; Trading).
Fantastic discounts
across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
We offer
12 weeks paid parental leave
for eligible primary carers (and a gift for new parents) and we
embrace flexibility
and offer
hybrid working
models for eligible roles.
Our
Employee Assistance Program (EAP)
provides counselling and a wide array of other wellbeing resources for our team members and their families.
Our
Helping Hands workplace giving program




has raised millions for our charity partners to support positive impact in the community.
Demonstrating our
commitment to sustainability
, we are on track to reach our goal of net zero carbon emissions by **** and continue to improve the way we reduce, reuse, and recycle.
Job Description
As an
Inside Sales Account Manager
, you'll deeply understand client needs, taking a leading role in seamless end-to-end service. This includes onboarding, accurate quoting, smooth ordering, and effective stock management via our vast supplier network. You'll also excel in the innovative JB Business e-commerce platform, boosting online transactions and earning a share in the resulting sales – a rewarding aspect that truly sets us apart.
This entry-level opportunity is tailored for individuals who are enthusiastic about embarking on a journey or advancing in a sales career – irrespective of your background or prior experiences. Whether you're taking your initial steps into the realm of sales or already possess a track record, this role extends a warm and inclusive platform for honing your personal growth and achieving excellence.
Key Responsibilities
Build strong customer relationships, providing comprehensive support to guide your clients
Efficiently manage quoting, ordering stock, and key stakeholder relationships




Utilize cold and warm calling for prospecting and lead generation
Maintain thorough CRM records, enhancing pipeline visibility
Collaborate closely with team members, suppliers, and customers for seamless operations
Excel in email communication, engaging clients and stakeholders regularly
Work autonomously while meeting business KPIs
Develop accurate sales forecasts for strategic insights
Qualifications
To be Successful in this role, you will need:
Effective Communication:
Excel in phone and email communication, and rapport-building
Problem Solving and Initiative:
Embrace feedback, creatively solve issues, and take calculated risks
Salesforce CRM Mastery:
Proficiently use Salesforce for leads, opportunities, and relationships
Strong Analytical Skills:
Interpret data and trends for informed decision-making
Microsoft 365 Proficiency:
Utilize Excel, Word, and more for productivity and collaboration
Cold Calling Proficiency:
Experience in Cold Calling and/or Call Centre roles is advantageous
JB Hi-Fi Retail Experience:
Prior experience or similar brand exposure advantageous
Industry Experience:
Prior Sales and Industry experience is advantageous
LinkedIn Sales Navigator Experience:
Prior experience with LinkedIn Sales Navigator is advantageous
JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply!
Job Location
#J-*****-Ljbffr

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