Job description
At
Sanctuary Family Solutions
, we believe every child and young person deserves the opportunity to thrive in a protected, stable, and nurturing workplace.
We are seeking compassionate, reliable and committed House Managers to support Residential Care Workers.
As a House Manager you will:
Model Therapeutic, trauma-informed practice in all interactions with young people.
Mentor and coach staff through regular feedback and reflective practice.
Support the induction and development of new team members.
Foster a positive team culture built on accountability, collaboration and respect.
Identify staff support or performance concerns early and communicate these with the Team Leader.
Work collaboratively with Child Safety, families and other professionals
Respond appropriately to challenging behaviours and crisis situations
Oversee the day-to-day operation of the home to ensure it is safe, organised and welcoming.
Ensure household routines are consistently followed.
Ensure the home is maintained to organisational standards.
Monitor the quality and accuracy of daily case notes and documentation.
Monitor compliance with Sanctuary policies, Child Safety standards and legislative requirements.
Draft and maintain the roster for allocated residential home, with final review and approval by Team Leader.
Participate in the organisations on call roster.
We offer:
Flexible working arrangements




Regular supervision and mentoring
Supportive leadership and team culture
SCHADS Award wages and applicable allowances
Opportunities for career progression
Meaningful work that positively impacts children's lives every day
We're Looking For People Who:
Believe that "It Takes a Village"
Are passionate about supporting children and young people
Demonstrate kindness, empathy and resilience
Can remain calm under pressureCommunicate effectively and professionally
Are adaptable and willing to learn
Work well independently and as part of a team
Are committed to providing high-quality, trauma-informed care
We encourage applications from people of all ages, abilities and cultural backgrounds.
Join a team that helps children and young people feel safe, supported and valued.
Essential Requirements
Applicants must:
Hold, be enrolled in, or be willing to enrol in a Certificate IV in Youth Work, Child, Youth and Family Intervention, Community Services or equivalent qualification
Hold or be eligible to obtain a Blue Card (Working with Children Check)
Hold a current National Police Check
Hold a current First Aid and CPR Certificate (or be willing to obtain)
Hold a current Driver's Licence
Have access to a reliable vehicle for work-related travel
Hold comprehensive car insurance
Have a smartphone with internet access
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📌 House Manager (Townsville)
🏢 Sanctuary Family Solutions
📍 Townsville