Join Australia's premium heat pump manufacturer.
Reclaim Energy is a leading Australian supplier of premium hot water heat pump systems, recognised for delivering innovative, energy-effective solutions backed by exceptional customer service.
We're looking for a customer-focused
Customer Care & Service Coordinator
to join our growing team.
This is an ideal opportunity for someone who enjoys helping customers, solving problems and coordinating outcomes. You'll work closely with customers, installers and our experienced technical team to deliver outstanding customer service.
Working alongside our Customer Care Team, you'll play a key role in delivering an outstanding aftersales experience while helping drive continuous improvement across our products and services.
About the Role
As the Customer Care & Service Coordinator, you'll be the primary point of contact for customers requiring aftersales support, coordinating enquiries, service requests, repairs and warranty outcomes across our Reclaim Energy and Apricus product ranges.
You'll work closely with customers, installers, service agents and our experienced technical team to investigate product issues, coordinate repairs and deliver excellent customer outcomes.
No two days are the same. This varied role combines customer service, case management, problem-solving and service coordination.
Key Responsibilities
Manage customer aftersales cases from initial enquiry through to resolution.
Respond to aftersales enquiries via phone and email.
Manage the company's Warranty & Aftersales **** support line.
Assess customer enquiries and determine appropriate warranty outcomes in line with company policies.
Gather information and investigate customer‐reported product issues using established troubleshooting processes.
Coordinate authorised service agents and warranty repairs.




Liaise with manufacturers regarding technical support and warranty approvals.
Coordinate replacement parts, repairs and customer resolutions.
Maintain strong customer relationships through proactive communication.
Monitor warranty trends and identify opportunities for continuous improvement.
Work collaboratively with our Sales, Technical, Operations and Customer Service teams.
About You
You'll be someone who enjoys helping customers, solving problems and working in a busy, customer‐focused workplace.
You'll also bring:
Experience in customer support, administration, service coordination, warranty administration, case management, or a similar role.
Excellent communication and customer service skills.
Strong organisational skills and the ability to manage multiple cases simultaneously.
Confidence communicating with customers, installers and technical stakeholders.
A proactive, solutions‐focused approach.
Strong computer skills, including experience using CRM systems.
High attention to detail and excellent follow‐through.
Experience within plumbing, HVAC, electrical, renewable energy, appliances, automotive, insurance, building products or another service‐based industry will be highly regarded but is not essential. Full product training will be provided.
Why Join Reclaim Energy?
Join one of Australia's leading heat pump specialists.
Support premium products backed by leading Australian and global manufacturers.
Work with an experienced and supportive team.
Full product training and ongoing support provided.
Stable, growing business with genuine long‐term career opportunities.
Competitive salary based on experience.
If you're passionate about customer service, enjoy investigating problems and want to join a business committed to quality and innovation, we'd love to hear from you.
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📌 Customer Care & Service Coordinator (Dubbo)
🏢 Reclaim Energy
📍 Dubbo