About
Fresha
Fresha is the leading marketplace platform for beauty & wellness
trusted by millions of consumers
and
businesses worldwide
.
Fresha is used by
110,000+ businesses
and
450,000+ stylists
and
professionals worldwide
, processing over
1 billion appointments to date
.
The company is headquartered in
London, United Kingdom
, with 12 global offices located across
North America, EMEA
and
APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.
Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace
unlocks revenue
potential for partner businesses by
leveraging the power of online bookings
and
automated marketing
through mobile apps and advanced integrations with major tech brands including
Instagram
,
Facebook
and
Google.
Role overview
Given our exciting and progressive growth plans, we are looking for an exceptional
Account Manager
to come and join our global business.
Reporting directly to the
Account Manager Team Lead
, and working with our
Partners
and our
Sales
and
Onboarding teams
, you will be accountable for
building long-term relationships
and
driving retention
and
monetization of the Fresha platform
.
This is a great opportunity for someone looking to work in a
fast-paced
and
changing environment
,
who likes to work autonomously
,
enjoys a challenge
and
wants to make an impact
.




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What you will be doing
Partner engagement -
Accountable for meeting key performance indicators on monetization, retention, and revenue growth by proactively engaging with and educating our Partners on the value of the Fresha platform
Revenue optimization -
Effectively analyze reports and execute plans to upsell and increase monetized revenue generated from existing accounts
Ensure solid Partner Experience by building meaningful relationships by attending face-to-face and video meetings with your accounts
Administer a consistent contact strategy across your Portfolio to keep Partners engaged and reduce churn
This list is not exhaustive and there may be other activities you are required to deliver.
To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week.
What we are looking for
Demonstrable experience in effectively managing and driving commercial growth in large account bases, ideally in the SaaS industry
Experience -
2-3 years experience as an SDR and as a revenue generating account manager
Shown to be commercially motivated with an ability to adapt and achieve targets
Self-starter and proactive approach
Comfortable working in a fast-paced and changing environment
Experience working in a
SaaS environment
is preferred
Experience selling into
SMB
Excellent communication and listening skills




Excellent time management and planning skills
High
work ethic
Innovative -
Creative thinking and problem-solving mindset
Team Player
- must be happy to 'roll sleeves up' and assist the team whenever required4 days in the office work environment
At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.
Interview Process
Screen stage -
Video-call with a member from the Talent Team - 30 MINUTES
1st stage -
Video-call/in-person with Hiring Manager - ***** MINUTES
Final stage -
Video-call/in-person with Hiring Team - ***** MINUTES
We aim to complete the entire interview process and deliver feedback within
3 weeks.
Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe
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Inclusive workforce
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.

📌 Account Manager (Sydney)
🏢 Fresha
📍 Sydney