About Waverley Forklifts
Waverley Forklifts is an independently Australian owned business, with sites located in NSW, QLD, SA, NT, WA and VIC. Over the past fifty years, we have grown to be one of the largest fully independent forklift and transport companies in Australia, specializing in Forklift Rentals, Equipment Servicing, Equipment Sales and Machinery Transport.
Currently we have a role available within the VIC team as a Service Coordinator.
What's in it for you?
Immediate start in an ongoing, full time position
High performing and supportive team
Fast paced work environment
Excellent working conditions
Regular social activities
Interaction with affiliated V8 Supercar Team
Progressive company culture and a dynamic workplace
Market-competitive salary
The Role
An exciting chance has arisen for a highly energetic & ambitious individual to join our busy team, based in our Mt Waverley office.
The Field Service Coordinator role works alongside another Coordinator and within the broader Mt Waverley Service department. Reporting directly to the State Service Manager, they are the first point of call for customers, field technicians and general enquires, as well as accurate and efficient processing of relevant data.
In joining our Service department as Field Service Coordinator, you will be responsible for:
Regularly run the service due reports to identify units due for service. Liaise with customers to arrange servicing




Co-ordinate the movement of Field Service Technicians and sub-contractors for breakdowns and services
Prioritise and deal effectively with customer concerns
Complete administrative support tasks as directed and supporting the Service Manager as required
Manage repair orders
Communicate in a friendly and professional manner to customers
The Successful Candidate
We are seeking an energised, bubbly & upbeat individual that is proactive, displays good communication skills both written & verbal & determined to achieve results.
Specifically you will display the following attributes:
Strong customer service aptitude, with a never-say-no approach to customer interactions
A friendly and professional telephone manner, excellent verbal and written communication skills and the ability to deal with customers and staff at all levels
An understanding of computer based information systems including MS office and the ability to manage spreadsheets and databases
A solution finder with a "can do" attitude
The desire to work as member of a larger team, in a highly energetic environment
Must be highly organised and possess outstanding attention to detail.
A keenness to learn about the business or industry, and to progress
If this role is of interest and you feel you can bring energy and commitment to the position, please forward your application letter and resume and APPLY NOW to Samantha Watson HR Manager. Only successful applicants will be contacted.

📌 Field Service Coordinator (Melbourne)
🏢 Waverley Forklifts
📍 Melbourne