ABOUT
Our client is a well-established business and financial advisory firm based in Essendon. Originally starting as an accounting practice, the firm has since evolved into a dynamic, multi-disciplinary advisory firm offering a full suite of services to a diverse range of clients. With over 30 years of strong, lasting relationships with clients, the community, and partners, they have built a solid reputation for trust and expertise.
We are looking for a
Business Improvement Team Leader
to oversee the administrative team, driving business and process improvements. This hands-on role combines leadership, operations management, and process optimisation to ensure efficient workflows and high-quality service delivery, working closely with the COO to implement strategic initiatives.
THE ROLE
As
Business Improvement Team Leader
, you will play a key role in the business, using your expertise to drive key initiatives, lead process improvements, and manage projects, while being highly curious, result-driven, and leveraging your strong capabilities in data management and technology integration.
WHAT YOU NEED TO SUCCEED IN THIS ROLE:
Bachelor's degree in business administration, management, or related field
3+ years' experience in administrative leadership or operations management, preferably in professional services or accounting
Experience in process improvements, change management, and project management
Vendor management and IT/software implementation experience
Solid background in business analytics, process mapping, and business systems
Proven leadership and communication skills with the ability to drive results and manage multiple projects
Advanced skills in Microsoft Office and accounting software (APS desirable)
Accountable, solutions-oriented,



and highly organised with effective planning and task management
Strong alignment with client values, purpose, and culture
KEY RESPONSIBILITIES:
Lead and inspire the administrative team, ensuring alignment with firm goals and individual targets
Conduct performance evaluations, support career development, and drive continuous improvement
Analyse and improve business processes, driving efficiency and system cohesion
Collaborate with the COO to implement process changes and adoption of new software that align with strategic goals
Use process mapping tools and develop SOPs to streamline workflows
Oversee daily operations, including project management, resource allocation, and office maintenance.
Ensure effective data management, security, and privacy across all systems.
Manage technology partnerships and vendors, ensuring seamless service delivery and quick issue resolution
Serve as a liaison between internal stakeholders, clients, and external service providers
Ensure a 24-hour turnaround for all internal and external communications
Stay up to date with industry trends and digital tools to drive innovation in administrative functions
Foster a culture of continuous learning to ensure the team adapts to changing business needs
WHAT IS ON OFFER:
Join a well-established, collaborative, and supportive team with long tenure.
Clear career pathways are already in place, offering strong opportunities for progression within the business, should you wish to advance your career.
Hybrid and flexible work arrangements to support a healthy work-life balance.
If you're a self-aware leader with a passion for driving continuous improvement and innovation, we'd love to hear from you! Please submit your CV and cover letter outlining your relevant experience for this exciting role.

📌 Business Improvement Team Leader (Melbourne)
🏢 Catalina Consultants
📍 Melbourne