Operations & Housekeeping Coordinator
Melbourne
Full time position: $65,000 - $70,000/year + superannuation
About the Business
Urban Rest is a fast-growing challenger in the corporate accommodation industry with properties across Australia, New Zealand, UK and Ireland. We are a technology enabled business with a mission to bring joy to work travel and improve wellbeing.
About the Role
The Operations and Housekeeping Coordinator role ensures routine cleanliness and operational functions are completed across assigned Urban Rest properties and Hotel rooms. The Operations and Housekeeping Supervisor role is a hybrid role, dedicated to maintaining and promoting a positive image of the property to our guests by being hands on and managing the day to day operations from Housekeeping to Operational tasks across assigned zones. The successful candidate should maintain complete knowledge of and comply with all housekeeping and operational departmental policies/service and Urban Rest procedures/standards.
Benefits and Perks
Employee and friends & family discounts at Urban Rest properties
Flexible hours and the option to work from home when business allows
ME Day's and Volunteer days available per year
Regular team socials
Access to free "Staff Stays" in our new properties
Pet Friendly Office, in Richmond, close to public transport
We're a social bunch and we strive to have a fun, friendly, and collaborative work workplace
Responsibilities
Housekeeping Supervisor Functions:
Ensures daily cleans are being performed in accordance with brand standards
Continual train and develop team members to meet required standards in conjunction with National Housekeeping Manager
Ensure applicable checklist per clean or inspection(s) are adequately completed and recorded in the appropriate system
Enhance operations by actively participating in maintaining, reviewing and coordinating necessary stock movements into micro/macro warehouse locations for efficiency of team members
Coordinate jobs and tasks with consultation of the National Head of Housekeeping,



ensuring assigned credits are adhered to by Housekeeping Service attendants
Monitor performance of attendants, ensuring misses, problems or potential impacts on guest experience is mitigated and corrective actions taken prior to the guests arrival
Maintain and execute high level of attention to detail as outlined by the National Housekeeping Manager
Ensure all relevant WHS, chemical handling and safety procedures and adhered by relevant team members
Complete apartment/room cleans where required operationally to a high standard
Ensure linen, guest amenities and decor is of brand standard
Manage reject linen with attendants, National Housekeeping Manager and supply chain manager
Report damages to stock, apartments/rooms or furniture to the relevant manager for resolution
Ensure security of assigned units and privacy of guests
Perform and oversee rotation cleaning duties where required operationally (e.g. steam clean carpets, spring cleaning, periodic cleaning etc.) as required
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Operations:
Reporting to the Operations Manager to complete daily tasks across our Melbourne properties
Monitor operational / ticketing systems to ensure all on-site tasks are assigned and completed within specified timeframes and deadlines
Conduct basic maintenance tasks using hand tools such as assembling furniture, hanging artwork and minor ad-hoc jobs
Carry out regular property inspections/audits ensuring our properties are operating and performing their best
Reporting any issues within our properties and ensuring they are dealt with promptly
Source parts/materials and maintain inventory levels




Assist the Operations and Fit- out team with onboarding new properties including organising furniture and appliance deliveries and final set up tasks when required
Travel to various buildings as required
Working alongside the greater Operations team to assist and support business requirements, including supporting projects to improve operational efficiency and guest experience
Liaise with external contractors, stakeholders, property managers and clients.
Perform other duties as assigned
Please note, this role description serves only as a guideline for duties, which may change from time to time if requested by management.
What We Look For
Someone who has excellent attention to detail,
A reliable and committed individual,
You like variety in a position where no day is the same,
Someone who goes above and beyond to ensure exceptional guest service
A person who likes to work as a team and help make a difference.
At Urban Rest, we extend our invitation to candidates from Indigenous, neurodiverse, disabled, international, and diverse cultural backgrounds. Our commitment to fostering an inclusive workplace ensures that all applicants receive the necessary support and accommodations throughout the recruitment and onboarding process. We encourage candidates from various backgrounds to apply, as we value diversity and believe in creating an workplace where everyone can succeed. Please let us know if you require any additional adjustments or support to help you through this process so you can shine as the best version of yourself.
How to Apply
If you are ready to take on this exciting opportunity and contribute to our mission of revolutionizing the accommodation industry, please submit your application through the link on this website by including an up-to-date resume with relevant skills and experience alongside a cover letter addressing how you meet the criteria and your interest in the role.
If you want to learn more about our company please see our website -
We look forward to hearing from you!

📌 Operations & Housekeeping Coordinator (Melbourne)
🏢 Urban Rest
📍 Melbourne